Geekbench Silently Crashes on My Notebook

georgecjohn42's Avatar


19 Jun, 2024 01:26 AM

Note: Geekbench 6 runs fine on my two desktop computers, Intel gen 7 & 13. My 10th gen notebook fails. Everything is up to date. I have done a sfc /scannow. I have uninstalled and reinstalled. No luck. Any ideas how to fix this? This is from the event log:

Faulting application name: Geekbench 6.exe, version:, time stamp: 0x66109718
Faulting module name: ze_intel_gpu64.dll, version:, time stamp: 0x5f6cef26
Exception code: 0xc0000005
Fault offset: 0x000000000007f87f
Faulting process id: 0x0x3FBC
Faulting application start time: 0x0x1DAC1E069334806
Faulting application path: C:\Program Files (x86)\Geekbench 6\Geekbench 6.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_27e3f997fcc85a29\ze_intel_gpu64.dll
Report Id: 934283c0-950d-4d0d-80d6-68ccf8883169
Faulting package full name:
Faulting package-relative application ID:

From sysinfo:

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name [redacted]
System Manufacturer LENOVO
System Model 81WW
System Type x64-based PC
System SKU LENOVO_MT_81WW_BU_idea_FM_IdeaPad S340-15IILTouch
Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz, 1190 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date LENOVO CUCN15WW(V1.04), 9/25/2019
SMBIOS Version 3.2
Embedded Controller Version 1.15
BaseBoard Manufacturer LENOVO
BaseBoard Product LNVNB161216
BaseBoard Version SDK0J40700 WIN
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name [redacted]
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.78 GB
Available Physical Memory 2.08 GB
Total Virtual Memory 9.03 GB
Available Virtual Memory 2.38 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

  1. Support Staff 1 Posted by John on 04 Jul, 2024 05:14 PM

    John's Avatar

    It looks like the crash is caused by the Intel GPU driver on your system. Are you running the latest version of the Intel GPU driver?

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