GEEKBENCH 5 crashes my high-end PC

Greg's Avatar

Greg

01 Oct, 2019 04:30 PM

It keeps crashing straight to no power towards the end of the CPU compute? What should I do? There is nothing wrong with my PC except that maybe the power supply is not enough at 600 watts. I'm running a Ryzen 2700X and an RX 5700 xt.

  1. 1 Posted by Artem S. Tashki... on 01 Oct, 2019 04:40 PM

    Artem S. Tashkinov's Avatar

    That means some of your components is faulty.

    1) Check RAM (memtest86 for at least an hour)
    2) Verify nothing is overheating
    3) Verify your GPU is sufficient (by temporarily using a better/more powerful one)
    4) Remove overclocking and reset BIOS settings
    5) Reinstall Windows and install the latest available drivers for your GPU
    6) Reseat your GPU/memory modules

    TLDR: Geekbench mustn't crash your system and if it does it's not its fault.

  2. 2 Posted by Gregory Grieves on 01 Oct, 2019 05:05 PM

    Gregory Grieves's Avatar

    Everything is fine! Trust me!

  3. 3 Posted by Colin on 21 Oct, 2019 11:54 PM

    Colin's Avatar

    Hi Greg,

    Thanks for reaching out to us, and I'm sorry for the delayed response. Could you let me know which benchmark you were running (e.g. CPU or Compute), and which workload the system crashed in (e.g. Structure from Motion)?

    A system crash during a Geekbench benchmark is not expected, and could point to a configuration issue with the system. Unfortunately, Primate Labs is not able to provide repair advice. In cases like this I would recommend opening the Windows Event Viewer or relevant system logs on Linux and checking for logs that indicate what kind of issue caused the crash. If this is occurring during the Compute benchmark, updating your drivers may prevent the issue from occurring.

    Best,
    Colin

    Primate Labs Inc.

  4. 4 Posted by Jelle on 19 Feb, 2021 03:30 AM

    Jelle's Avatar

    Hello Colin,
    My computer crashes at the last Structure from motion workload. I know I am running the cpu too fast. I am wrestling with it to let it finish even a single run but I will succeed!
    Best,
    Jelle

  5. 5 Posted by Tylor Collins on 30 May, 2021 03:43 AM

    Tylor Collins's Avatar

    I have this same exact issue.
    STRIX 570e Gaming
    Ryzen 5900x
    32GB Corsair Vengeance LPX 3200mhz
    RTX 3060
    Corsair RM850x 80 plus Gold

    I’ve been playing with OC in the bios so I know that’s why it’s doing this, but I was looking for a specific cause to the problem. I mean the cpu is only at 4.6Ghz so I shouldn’t be overdoing it. I know guys grabbin 5.1 outta these chips. It runs everything perfectly until I get to Structure From Motion test in the CPU benchmark. I’ve ran around 5 times to no avail yet. I’ll update when I get my bios set the way this test will go through. This is my first PC I’ve built so I’m learning as I go.

  6. 6 Posted by Artem S. Tashki... on 31 May, 2021 08:50 AM

    Artem S. Tashkinov's Avatar

    3) Verify your PSU is sufficient (by temporarily using a better/more powerful one)

    ^ an error above. :-)

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