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GeekBench hangs system at very end of run.

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John McCarthy

05 Aug, 2014 12:01 PM

I own a license, not sure of the key. I upgraded my old MacPro 1,1 to an 8 core 3.0 ( I think it's called the Cloverfield) added a bunch of memory, converted my initialize drive to SSD and now I have a pretty screaming Mac Pro. I purchased GeekBench to keep an eye on the processing capacity and run it after any Mac upgrade or anytime I add a application. Problem is that GeekBench has quite working. I can run the app and it appears to run all the way to completion but hangs at the very end. It, in fact, hangs my whole system freezing the Mac and causing my to have to hard shut it down (something I do not care for much). Can you help me understand why?

 My initial thought is to just reload the product but with my key MIA there is no way to really do that. Suggestions?

1. Support Staff 1 Posted by John on 25 Aug, 2014 03:47 PM

   

   Hi John,

   Thank you for your message. I'm not sure why your system is freezing after running Geekbench. Does your system hang near the end of the test or at the very end of the test? What's displayed on the screen when the system hangs?

   Also, are there any crash logs you could send us? Crash logs are located in the Library folder. To locate the Library folder, choose 'Go to Folder' from Finder’s 'Go' menu and type:

   ~/Library/Logs/DiagnosticReports/

   Please send us any files in that directory that have Geekbench (or geekbench) in the filename.

   Thanks,
   John

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2. 2 Posted by John on 25 Aug, 2014 04:04 PM

   

   Hi guys,

   Thanks for responding to my inquires.

   When I ring Geekbench a small box appears in the middle of the screen and measures the time to complete the test (always 2 min 58 sec) from there a successful test will provide me a detailed report but now the test gets to 2 min 58 sec and the whole thing freezes. It just stops, everything stops. I have to hard boot it with the power button which I don't like to do.

   I thought about reloading but the key is long and has upper and lower case characters as well as numbers and the lower "L" and the "1" are identical so I cannot easily transfer the key.

   I will follow your instructions and check the crash logs but it just stops and I have to shut it off the get the computer back. I suspect the logs will not be much help if there is anything there at all.

   I really the enjoyed the benefit of the GeekBench results in tuning my Mac, hope we can find a solution.

   John

   Sent from my iPad

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3. Support Staff 3 Posted by John on 25 Aug, 2014 04:10 PM

   

   Hi John,

   What's the current workload that's displayed in the box in the middle of the screen? It should appear directly above the progress bar.

   Thanks,
   John

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4. 4 Posted by John on 25 Aug, 2014 04:39 PM

   

   I am going from memory but what do you mean by workload? A time displays above the bar but I do not recall a workload. Although I don't really like to run a program/process that I know will freeze the computer and force me to hard boot it I will run GeekBench at lunch, it'll be about 30 minutes till I get there.

   Thanks for your interest and efforts.

   Sent from my iPad

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5. 5 Posted by John on 25 Aug, 2014 06:12 PM

   

   John,

   You will not believe this but I previously ran GeekBench by itself with no other stuff running in the background besides a temperature monitoring tool.

   Today when I Ron GeekBench, instead of running it with the temp tool monitoring in the background I actually opened the tool and searched my machine for temperature. Ironically, GeekBench not only ran to completion, it opened and showed me my results(1,576 single core, 10,936 all 8 combined). I don't get it.

   I had run GeekBench over and over 4 or 5 times and failed every time until you contact me. The program must know you and fear your wrath. I don't know what to say.

   Thanks for responding.

   John

   Sent from my iPad

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6. Support Staff 6 Posted by John on 25 Aug, 2014 06:24 PM

   

   Strange! What temperature tool are you using?

   I'm glad to hear everything's working now. If things stop working in the future please let me know and we'll sort it out!

   Best,
   John

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7. 7 Posted by John on 25 Aug, 2014 08:24 PM

   

   John,

   I use 2 actually. One is from Tunabelly called Temperature Gauge and the second is called Temperature Monitor that I pulled down from MacUpdate. It was the Tunabelly tool that I was laying with while I ran the GeekBench today but both start at boot.

   Thanks again.

   John

   Sent from my iPad

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8. John closed this discussion on 27 Sep, 2014 04:43 PM.