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Crashes on open

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Taiko

23 May, 2013 05:35 AM

I tried to run the app, but it crashes when I try to run it. Any assistance is appreciated. Running OSX 10.8.2

1. Support Staff 1 Posted by John on 23 May, 2013 07:56 PM

   

   Thank you for your message, and I'm sorry you're having problems running Geekbench.

   Could you send us any crash logs so we can investigate the problem? Crash logs are located in the Library folder. To locate the Library folder, choose 'Go to Folder' from Finder’s 'Go' menu and type:

   ~/Library/Logs/DiagnosticReports/

   Please send us any files in that directory that have Geekbench (or geekbench) in the filename.

   Thanks,
   John

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2. 2 Posted by Nelson Rodrigue... on 25 May, 2013 06:41 PM

   

   On May 23, 2013, at 3:56 PM, John wrote:

   > // Please reply above this line
   > ==================================================
   >
   > From: John (Support staff)
   >
   > Thank you for your message, and I'm sorry you're having problems running Geekbench.
   >
   > Could you send us any crash logs so we can investigate the problem? Crash logs are located in the Library folder. To locate the Library folder, choose 'Go to Folder' from Finder’s 'Go' menu and type:
   >
   > ~/Library/Logs/DiagnosticReports/
   >
   > Please send us any files in that directory that have Geekbench (or geekbench) in the filename.
   >
   > Thanks,
   > John
   >
   > Having trouble reading this? View this discussion online: Crashes on open.
   >
   > Reply with #ignore to stop receiving notifications for this discussion.
   >

   • Geekbench_2013-05-23-011440_Nelsons-Mac-Pro-2.crash 35.6 KB
   • Geekbench_2013-05-23-011432_Nelsons-Mac-Pro-2.crash 35.6 KB
   • Geekbench_2013-05-23-011429_Nelsons-Mac-Pro-2.crash 35.6 KB
   • Geekbench_2013-05-23-011424_Nelsons-Mac-Pro-2.crash 35.6 KB
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3. Support Staff 3 Posted by John on 30 May, 2013 05:16 AM

   

   Thanks, Nelson. We will investigate the issue. Do you remember if other versions of Geekbench crashed on your system?

   Thanks,
   John

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4. 4 Posted by Nelson J. Rodri... on 30 May, 2013 09:56 AM

   

   Hi John,

   I just got this system and there is nothing installed on it other than OSX and Office.

   Nelson

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5. 5 Posted by Nelson J. Rodri... on 20 Jun, 2013 11:49 PM

   

   Hey John,

   Haven't heard back from you; were you able to find out anything?

   Thanks

   On May 30, 2013, at 5:56 AM, Nelson J. Rodriguez <[email blocked]> wrote:

   > Hi John,
   >
   > I just got this system and there is nothing installed on it other than OSX and Office.
   >
   > Nelson
   >
   > On May 30, 2013, at 1:16 AM, "John" <[email blocked]> wrote:
   >
   >>

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6. Support Staff 6 Posted by John on 25 Jun, 2013 07:41 PM

   

   Hi Nelson,

   Sorry for the delay in getting back to you. I've looked at the crash report and it's not clear what the source of the crash is on your system. Would you be willing to run a special build of Geekbench to help track down the problem?

   Thanks,
   John

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7. 7 Posted by Sam on 10 Jul, 2013 09:31 AM

   

   Hello Gents,

   I also appear to be having a similar issue. I attached my most recent crash report. Please let me know if I can help further.

   I am running a "hackintosh" with an Asus X79 Sabertooth mobo, Intel i7-3970x (Sandy Bridge-E 6 Core) chip, 16 GB of RAM, and two ATI 6450 cards.

   Thanks.

   • crash.rtf 35.6 KB
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8. Support Staff 8 Posted by John on 20 Aug, 2013 04:48 AM

   

   Sorry for the delay in getting back to you.

   Could you try downloading Geekbench 3 and seeing if it still crashes for you? We've re-written the OS X interface from the ground up, so there's a good chance the bug you encountered has been fixed.

   You can download Geekbench 3 for OS X from the following location:

   http://geekbench.s3.amazonaws.com/Geekbench-3.0.2-Mac.zip

   Let me know whether or not this new version works for you.

   Thanks,
   John

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