tag:support.primatelabs.com,2011-01-31:/discussions/voodoopad/5066-many-crashes-with-data-lossPrimate Labs: Discussion 2018-06-05T16:24:42Ztag:support.primatelabs.com,2011-01-31:Comment/454090712018-06-04T16:13:16Z2018-06-04T16:13:16Zmany crashes with data loss<div><p>Hi Christian,</p>
<p>Thanks for posting in so much detail. I'd like to ask a couple of questions to clarify a bit more.</p>
<p>Do both Mac and iOS versions crash when you are not linked to Dropbox or has it only happened while linked to Dropbox?</p>
<p>And are you able to provide a screenshot of the message that prompts you to "upgrade the document"?</p>
<p>And just to check, have you been able to recover your document using your backup?</p>
<p>Thanks,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/454090712018-06-05T00:20:31Z2018-06-05T00:20:31Zmany crashes with data loss<div><p>Hi Sarah,</p>
<p>it's hard to be sure, of course the apps only crash when I don't want them to ;-)<br>
It looks like the crash only happens when linked via dropbox and perhaps only when open on ios/macos at the same time. I was editing only on one device at the time, of course.</p>
<p>I had this situation when a page kept switching back to an older state, many times. So this might be related to some other bug I've read about, that pages are marked as changed, as soon as document is opened. Maybe the one just open was saving itself all the time, overwriting the newer version...?</p>
<p>As for the upgrade message, you can provoke that by simply removing the storeinfo.plist file. One of the files that went missing on the crashes.</p>
<p>Yes, I was able to recover from backup. But it's only useful with syncing for me and I don't feel comfortable with depending on it as it is now. So I exported my data to some other app, again :(</p></div>Christiantag:support.primatelabs.com,2011-01-31:Comment/454090712018-06-05T16:24:41Z2018-06-05T16:24:41Zmany crashes with data loss<div><p>Hi Christian,</p>
<p>Thanks for that, this is all useful information. I've passed it on to the team for a closer look. We'll take a look as soon as possible and I will let you know if I have any updates.</p>
<p>I'm glad you were at least able to recover your document, and I apologize for the trouble this has caused. Let me know if there is anything else I can help you with in the meantime.</p>
<p>Warmly,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarah