tag:support.primatelabs.com,2011-01-31:/discussions/voodoopad/34082-license-not-being-acceptedPrimate Labs: Discussion 2022-03-31T17:01:25Ztag:support.primatelabs.com,2011-01-31:Comment/489499742021-01-05T07:50:25Z2021-01-06T02:30:43ZLicense not being accepted<div><p>Hi,</p>
<p>I just purchased Voodoo Pad 5.3 and when I try to register it using the product key I keep getting an error message – see attached file. I’ve tried various entries in the name box, but no success.</p>
<p>I’m using a MacBook Pro running Catalina 10.15.6</p>
<p>Please help asap, as this is very frustrating! You can use my email to contact me.</p>
<p>Thanks<br>
Roberto</p></div>ranitoritag:support.primatelabs.com,2011-01-31:Comment/489499742021-01-06T00:40:40Z2021-01-06T02:30:43ZLicense not being accepted<div><p>HI again, Sorry for another message, but I'm hoping you can get back to me ASAP as I'd like to start using the updated version of VooDoo Pad I purchased yesterday. Thanks!</p></div>ranitoritag:support.primatelabs.com,2011-01-31:Comment/489499742021-01-06T21:22:31Z2021-01-06T21:22:31ZLicense not being accepted<div><p>Make sure you enter the name from your receipt into the "Name" box -- it has to match exactly in order to be accepted. If that doesn't work please mail <a href="mailto:support@primatelabs.com">support@primatelabs.com</a> with screenshots and we'll take a look.</p></div>Johntag:support.primatelabs.com,2011-01-31:Comment/489499742021-01-06T21:50:19Z2021-01-06T21:50:19ZLicense not being accepted<div><p>Thanks John. I finally got it to work – turns out I had to put in the name that was on the PayPal account I used for payment. That’s a strange set-up!</p></div>ranitori