License not being accepted
Hi,
I just purchased Voodoo Pad 5.3 and when I try to register it using the product key I keep getting an error message – see attached file. I’ve tried various entries in the name box, but no success.
I’m using a MacBook Pro running Catalina 10.15.6
Please help asap, as this is very frustrating! You can use my email to contact me.
Thanks
Roberto
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1 Posted by ranitori on 06 Jan, 2021 12:40 AM
HI again, Sorry for another message, but I'm hoping you can get back to me ASAP as I'd like to start using the updated version of VooDoo Pad I purchased yesterday. Thanks!
Support Staff 2 Posted by John on 06 Jan, 2021 09:22 PM
Make sure you enter the name from your receipt into the "Name" box -- it has to match exactly in order to be accepted. If that doesn't work please mail [email blocked] with screenshots and we'll take a look.
3 Posted by ranitori on 06 Jan, 2021 09:50 PM
Thanks John. I finally got it to work – turns out I had to put in the name that was on the PayPal account I used for payment. That’s a strange set-up!