crash on page word count

johnlea70's Avatar


10 May, 2018 10:56 AM

voodoopad cloaes down completely on clicking plug-word count-in page (document word count seems fine). Same behaviour on two Macs (both on 10.13.4) so probably a voodoopad problem. I attach the report which goes to Apple.

Keep up the good work. Coming back to Voodoopad after years away is a breath of fresh air - but for heavens sake implement persistent text zoom option in preferences. It's driving me mad!

  1. 1 Posted by Sarah on 10 May, 2018 03:16 PM

    Sarah's Avatar

    Hi Johnlea70,

    I appreciate you posting about this. I'd like to ask a few questions to clarify what is happening on your end.

    Does VoodooPad crash immediately after clicking Word Count > In Page? or does it crash after viewing the word count (if you get to that point)?

    Thanks for posting the crash report as well. Could you specify which two models of Mac you have had this happen with?

    I appreciate your feedback. I've passed the suggestion for persistent text zoom on to the team. We will see if we can support this in future updates.

    Warm regards,

    Primate Labs Inc.

  2. 2 Posted by johnlea70 on 10 May, 2018 03:51 PM

    johnlea70's Avatar

    It's quite erratic. Mostly it crashes immediately I click the menu item for page word count. But sometimes I get as far as the page count window coming up and then it crashes about 3 or 4 seconds later. All this is without text zoom. If I set text zoom to 150 percent it always crashes immediately I click the menu item. I have the impression it crashes less if I'm on the index page with no text zoom. This is as accurate as I can be at the moment

    My macs are Mac 21.5-inch, 2017, 2.3 GHz Intel Core i5 and Macbook Air 13-inch, Early 2015, 1.5 GHz Intel Core i5


  3. 3 Posted by Sarah on 10 May, 2018 05:48 PM

    Sarah's Avatar

    Hi johnlea70,

    Thanks for clarifying that and for sharing your platform details. I've passed the issue on to the team and we will take a look as soon as we can. I'll let you know when I have an update on this.

    Let me know if you have anymore concerns or questions.

    Warm regards,

    Primate Labs Inc.

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