crash on page word count

johnlea70's Avatar

johnlea70

10 May, 2018 10:56 AM

voodoopad cloaes down completely on clicking plug-word count-in page (document word count seems fine). Same behaviour on two Macs (both on 10.13.4) so probably a voodoopad problem. I attach the report which goes to Apple.

Keep up the good work. Coming back to Voodoopad after years away is a breath of fresh air - but for heavens sake implement persistent text zoom option in preferences. It's driving me mad!

  1. Support Staff 1 Posted by Sarah on 10 May, 2018 03:16 PM

    Sarah's Avatar

    Hi Johnlea70,

    I appreciate you posting about this. I'd like to ask a few questions to clarify what is happening on your end.

    Does VoodooPad crash immediately after clicking Word Count > In Page? or does it crash after viewing the word count (if you get to that point)?

    Thanks for posting the crash report as well. Could you specify which two models of Mac you have had this happen with?

    I appreciate your feedback. I've passed the suggestion for persistent text zoom on to the team. We will see if we can support this in future updates.

    Warm regards,

    Sarah
    Primate Labs Inc.

  2. 2 Posted by johnlea70 on 10 May, 2018 03:51 PM

    johnlea70's Avatar

    It's quite erratic. Mostly it crashes immediately I click the menu item for page word count. But sometimes I get as far as the page count window coming up and then it crashes about 3 or 4 seconds later. All this is without text zoom. If I set text zoom to 150 percent it always crashes immediately I click the menu item. I have the impression it crashes less if I'm on the index page with no text zoom. This is as accurate as I can be at the moment

    My macs are Mac 21.5-inch, 2017, 2.3 GHz Intel Core i5 and Macbook Air 13-inch, Early 2015, 1.5 GHz Intel Core i5

    Thanks

  3. Support Staff 3 Posted by Sarah on 10 May, 2018 05:48 PM

    Sarah's Avatar

    Hi johnlea70,

    Thanks for clarifying that and for sharing your platform details. I've passed the issue on to the team and we will take a look as soon as we can. I'll let you know when I have an update on this.

    Let me know if you have anymore concerns or questions.

    Warm regards,

    Sarah
    Primate Labs Inc.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • voodoopadcrash.txt 89 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac