crash on linking with dropbox in iOS

ophiochos's Avatar

ophiochos

19 Apr, 2018 09:24 PM

Hi, great to see VP get some love. However, linking with Dropbox crashes my iPhone and now every launch repeats the instant crash...

  1. Support Staff 1 Posted by Colin on 19 Apr, 2018 09:52 PM

    Colin's Avatar

    Hi,

    Thanks for reaching out to us about this, and I'm sorry for any trouble this may have caused. Could you let me know which iPhone you have VoodooPad installed on, and what version of iOS it has, so that we can take a closer look at this issue? In addition, could you tell me a bit more about what was happening before the crashes started to occur? For example, were you editing a document while being linked with a Dropbox account, were you linking to a Dropbox account, or did you install or reinstall VoodooPad?

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by Brad Tombaugh on 23 Apr, 2018 07:57 PM

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    I’m having the same symptoms on a 2016 iPad Pro 9.7” with iOS 11.3. I’ve had the previous versions of Voodoo pad on both macOS and iOS. I double-checked that it was setup to sync with Dropbox, and found in the settings that sync was turned off. I turned it back on, then went to reopen Voodoo Pad on the iPad Pro, and it crashes as soon as it opens now...

  3. 3 Posted by Kent Sandvik on 23 Apr, 2018 11:56 PM

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    As a workaround, would this work, either copy a new instance of the VoodooPad document into Dropbox. Or, if the Dropbox has the original one, save it as a new instance and try to open this one. Sometimes a re-save of a document updates internal database links and so forth.

  4. 4 Posted by ophiochos on 02 May, 2018 10:01 AM

    ophiochos's Avatar

    Hi, sorry for the delay. This reliably happens on the latest iOS on both
    an iPhone 8 and an iPad Pro 9.7" when it tries to sync. Clearly the
    folder already on Dropbox contains something it doesn't like (but from
    memory, it's only very simple files I was testing with. My experience of
    sync and Voodoopad can most easily be summed up by the phrase 'file
    corruption', I'm afraid.

    I'm going to zip that dropbox folder and start afresh and see if that
    works.

    cheers
    J

  5. 5 Posted by Brad Tombaugh on 03 May, 2018 04:13 AM

    Brad Tombaugh's Avatar

    I went through all of the VP documents in the Dropbox folder using VoodooPad on my Mac, and found a couple of previously corrupted documents. I deleted and/or replaced them with a backup, and now syncing with the iOS app seems to working fine.

  6. 6 Posted by Andrew on 28 May, 2018 02:13 PM

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    I also have this problem on an iPad mini running iOS 11.3.1. On start up VUDU pad displays the home screen for a few seconds then the screen turns black and the app quits. I will try to figure out if there is a corrupt dropbox file.

  7. 7 Posted by Kent Sandvik on 29 May, 2018 08:22 PM

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    Try to re-save the VoodooPad document as a new document, this might clean up the database tables and other internal structures.

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