Mac Version of 5.2 no Longer Remember Open Document Tabs, Position and Size

andrewb's Avatar

andrewb

19 Apr, 2018 05:19 PM

After applying the update, when I close and re-open a VoodooPad document on my Mac, all information about the main document window is lost including open tabs and size.

I am also having syncing issues with the IOS version so it is possible that this issue is caused by the drop box sync corrupting these setting on the Mac.

  1. Support Staff 1 Posted by Sarah on 20 Apr, 2018 05:49 PM

    Sarah's Avatar

    Hi Andrew,

    I need to gather a bit more information so we can look into this. What model of Mac and version of MacOS are you using? Where is your copy of the VoodooPad app located on your computer?

    Thanks,

    Sarah
    Primate Labs Inc.

  2. 2 Posted by andrewb on 20 Apr, 2018 05:54 PM

    andrewb's Avatar

    Hi Sarah,

    I am running a 2012 Retina Macbook Pro (model identifier MacBookPro10,1)
    I am running High Sierra 10.13.4
    VoodooPad is located in /Applications/

    Regards,

    Andrew
    --
    Andrew Barton
    eBlox, Inc.
     
    512.867.1001 x101

  3. Support Staff 3 Posted by Sarah on 20 Apr, 2018 06:40 PM

    Sarah's Avatar

    Hi Andrew,

    Thanks for providing that information. We will look into this issue as soon as possible and I will respond with an update as soon as I have one.

    In regards to the syncing issues you are experiencing in iOS, I will respond to your other thread.

    All the best,

    Sarah
    Primate Labs Inc.

  4. 4 Posted by Mark Eagle on 20 Apr, 2018 07:53 PM

    Mark Eagle's Avatar

    Same issue here. Early 2015 Mac Pro 13" running High Sierra 10.13.3

  5. Support Staff 5 Posted by Sarah on 20 Apr, 2018 08:18 PM

    Sarah's Avatar

    Hi Mark,

    Thanks for letting us know that you are also experiencing this issue. I've passed this on to the team and I'll let you know once I have an update.

    All the best,

    Sarah
    Primate Labs Inc.

  6. 6 Posted by Michael H. on 24 Apr, 2018 02:23 AM

    Michael H.'s Avatar

    Hi there! I came to post the same question/comment. I've been using VoodooPad to keep my work notes since 2007 - one continuous notebook with notes virtually every working day. This is the first time it's not opened up to the last set of tabs I had open.

  7. Support Staff 7 Posted by Sarah on 24 Apr, 2018 02:41 PM

    Sarah's Avatar

    Hi Michael,

    Thanks for adding your experience to this thread. We will take a look at this issue as soon as possible.

    All the best,

    Sarah
    Primate Labs Inc.

  8. 8 Posted by Allan on 25 Apr, 2018 05:08 PM

    Allan's Avatar

    Whoops. I have the same issue and just posted a new thread about this. iMac 27" retina, 10.13.4.

  9. Support Staff 9 Posted by Sarah on 25 Apr, 2018 06:13 PM

    Sarah's Avatar

    Hi Allan,

    I appreciate you letting us know and for sharing your platform details as well. I will update this thread when I have an update on the issue.

    In the meantime, let me know if you have anymore concerns.

    Warmly,

    Sarah
    Primate Labs Inc.

  10. 10 Posted by Andrew C. on 07 May, 2018 08:11 PM

    Andrew C.'s Avatar

    Ditto the issues/concerns.

    One of the favorite features that got baked into my work day was opening VoodooPad on the Mac and being able to pick up right where I left off with tabs, position, size, search results, etc. Daily work notes since 2012.

    Now it's a repated task to go reposition, resize, and re-open tabs (if I remembered them all). Disappointing to say the least.

    macOS Sierra, 10.12.6, MacBook Pro, Retina, 15 inch, mid 2015

  11. 11 Posted by Frank F. on 08 May, 2018 01:33 AM

    Frank F.'s Avatar

    Same issue as others are reporting.

    Macbook Pro Late 2011, macOS High Sierra 10.13.4

  12. 12 Posted by Matthew S. on 11 May, 2018 08:00 PM

    Matthew S.'s Avatar

    I have the same problem.
    MacBook Pro (Retina, 15-inch, Mid 2015) running High Sierra 10.13.1 (17B1003)
    with VoodooPad Version 5.2.0 (6280)

  13. Support Staff 13 Posted by John on 13 May, 2018 03:43 AM

    John's Avatar

    Thanks, everyone, for letting us know about this issue. I'm sorry we broke document and window restoration for so many of our users. Right now we're working on a fix for this issue, and it should be available in the next update. We don't have a definitive schedule in place for it yet, but I'm hoping it will be available by the end of May.

  14. 14 Posted by Testron on 24 May, 2018 12:50 AM

    Testron's Avatar

    I'm also having this issue on macOS Sierra, 10.12.6, MacBook Pro, Retina, 15 inch, mid 2015. The pages drawer also disappears and every time I open a new tab I need to tell it to show the pages drawer for that tab.

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