Mac Version of 5.2 no Longer Remember Open Document Tabs, Position and Size

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andrewb

19 Apr, 2018 05:19 PM

After applying the update, when I close and re-open a VoodooPad document on my Mac, all information about the main document window is lost including open tabs and size.

I am also having syncing issues with the IOS version so it is possible that this issue is caused by the drop box sync corrupting these setting on the Mac.

  1. Support Staff 1 Posted by Sarah on 20 Apr, 2018 05:49 PM

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    Hi Andrew,

    I need to gather a bit more information so we can look into this. What model of Mac and version of MacOS are you using? Where is your copy of the VoodooPad app located on your computer?

    Thanks,

    Sarah
    Primate Labs Inc.

  2. 2 Posted by andrewb on 20 Apr, 2018 05:54 PM

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    Hi Sarah,

    I am running a 2012 Retina Macbook Pro (model identifier MacBookPro10,1)
    I am running High Sierra 10.13.4
    VoodooPad is located in /Applications/

    Regards,

    Andrew
    --
    Andrew Barton
    eBlox, Inc.
     
    512.867.1001 x101

  3. Support Staff 3 Posted by Sarah on 20 Apr, 2018 06:40 PM

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    Hi Andrew,

    Thanks for providing that information. We will look into this issue as soon as possible and I will respond with an update as soon as I have one.

    In regards to the syncing issues you are experiencing in iOS, I will respond to your other thread.

    All the best,

    Sarah
    Primate Labs Inc.

  4. 4 Posted by Mark Eagle on 20 Apr, 2018 07:53 PM

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    Same issue here. Early 2015 Mac Pro 13" running High Sierra 10.13.3

  5. Support Staff 5 Posted by Sarah on 20 Apr, 2018 08:18 PM

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    Hi Mark,

    Thanks for letting us know that you are also experiencing this issue. I've passed this on to the team and I'll let you know once I have an update.

    All the best,

    Sarah
    Primate Labs Inc.

  6. 6 Posted by Michael H. on 24 Apr, 2018 02:23 AM

    Michael H.'s Avatar

    Hi there! I came to post the same question/comment. I've been using VoodooPad to keep my work notes since 2007 - one continuous notebook with notes virtually every working day. This is the first time it's not opened up to the last set of tabs I had open.

  7. Support Staff 7 Posted by Sarah on 24 Apr, 2018 02:41 PM

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    Hi Michael,

    Thanks for adding your experience to this thread. We will take a look at this issue as soon as possible.

    All the best,

    Sarah
    Primate Labs Inc.

  8. 8 Posted by Allan on 25 Apr, 2018 05:08 PM

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    Whoops. I have the same issue and just posted a new thread about this. iMac 27" retina, 10.13.4.

  9. Support Staff 9 Posted by Sarah on 25 Apr, 2018 06:13 PM

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    Hi Allan,

    I appreciate you letting us know and for sharing your platform details as well. I will update this thread when I have an update on the issue.

    In the meantime, let me know if you have anymore concerns.

    Warmly,

    Sarah
    Primate Labs Inc.

  10. 10 Posted by Andrew C. on 07 May, 2018 08:11 PM

    Andrew C.'s Avatar

    Ditto the issues/concerns.

    One of the favorite features that got baked into my work day was opening VoodooPad on the Mac and being able to pick up right where I left off with tabs, position, size, search results, etc. Daily work notes since 2012.

    Now it's a repated task to go reposition, resize, and re-open tabs (if I remembered them all). Disappointing to say the least.

    macOS Sierra, 10.12.6, MacBook Pro, Retina, 15 inch, mid 2015

  11. 11 Posted by Frank F. on 08 May, 2018 01:33 AM

    Frank F.'s Avatar

    Same issue as others are reporting.

    Macbook Pro Late 2011, macOS High Sierra 10.13.4

  12. 12 Posted by Matthew S. on 11 May, 2018 08:00 PM

    Matthew S.'s Avatar

    I have the same problem.
    MacBook Pro (Retina, 15-inch, Mid 2015) running High Sierra 10.13.1 (17B1003)
    with VoodooPad Version 5.2.0 (6280)

  13. Support Staff 13 Posted by John on 13 May, 2018 03:43 AM

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    Thanks, everyone, for letting us know about this issue. I'm sorry we broke document and window restoration for so many of our users. Right now we're working on a fix for this issue, and it should be available in the next update. We don't have a definitive schedule in place for it yet, but I'm hoping it will be available by the end of May.

  14. 14 Posted by Testron on 24 May, 2018 12:50 AM

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    I'm also having this issue on macOS Sierra, 10.12.6, MacBook Pro, Retina, 15 inch, mid 2015. The pages drawer also disappears and every time I open a new tab I need to tell it to show the pages drawer for that tab.

  15. 15 Posted by andrewb on 23 Jun, 2018 09:41 PM

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    I see no improvement in this behavior with VoodooPad 5.2.1
    State before closing: https://www.evernote.com/l/AALjbKMewrdEKrsNL2FmyrVoBQScq521FHI
    (3 open tabs window larger in the horizonal direction)

    Closing and reopening:
    https://www.evernote.com/l/AAL4bpTkMW1Nj6gHQfU7yKUay45bPqfwwDs
    (index page open only and vertically oriented window)

  16. 16 Posted by Andrew C on 23 Jun, 2018 09:54 PM

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    Just re-tested this today with VoodooPad 5.2.1 (6316).

    Agree with andrewb, no change in behavior seen. Went looking in Preferences to see if there was a new setting for behaviors just in case, but to no avail.

  17. 17 Posted by F. F. on 25 Jun, 2018 12:51 PM

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    Reporting the same issue as above with 5.2.1.

    13" MB Pro (late-2011)
    Mac OS High Sierra (10.13.4)

  18. 18 Posted by mimi on 25 Jun, 2018 04:00 PM

    mimi's Avatar

    same as above with 5.2.1
    Mac Pro (late 2013)
    Mac OS High Sierra (10.13.5)

  19. 19 Posted by Josh on 27 Jun, 2018 03:44 PM

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    Also on my machine with 5.2.1:

    Macbook Air 13" (Early 2014)
    High Sierra (10.13.5)

  20. Support Staff 20 Posted by Sarah on 27 Jun, 2018 04:07 PM

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    Hi everyone,

    There are still some issues in 5.2.1 with window and document restoration. We have reason to believe that these issues are related to macOS, so we are working with Apple to resolve them. Unfortunately, at this time we don't know when we will have a workaround. I apologize for the trouble this is causing.

    There is another thread going on about this topic, if you would like to keep an eye on it. We will update both once we have more information.

    http://support.primatelabs.com/discussions/voodoopad/2817-some-basi...

    Warm regards,

    Sarah
    Primate Labs Inc.

  21. 21 Posted by Mark on 06 Jul, 2018 09:11 AM

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    I have reason to believe, this is largely the result of the preference option
    "Remember Workspace on Quit" is no longer present at it was in VoodooPad 4.3.2.

  22. 22 Posted by andrewb on 30 Jul, 2018 04:46 PM

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    I am sorry to report that the recently released version 5.2.2 does not fix this issue. I have tried just quitting the application. When I re-open my main working document, all sizing tabs etc have been forgotten. I have tried manually closing my main document and reopening - same behavior.

  23. 23 Posted by Mark on 30 Jul, 2018 08:19 PM

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    John - appreciate your apology, but it is not accurate. You did not break the window and document restoration. It was broken when it was acquired by Plausible Labs who updated VoodooPad to 64-bit and in the process removed the option from the startup screen to "Remember Workspace on Quit".

    It is an improvement that Primate Labs is at least acknowledging the issue. I suggest you review the last version put out by Flying Meat. 4.3.2 and note that option.
    Remember Workspace on Quit. That version, by the way, still works quite well in High Sierra and is what I continue to use. I'm hopeful Primate Labs can fix this before 32-bit is totally removed from the MacOS or I will have to abandon VoodooPad at that time.
    Thank you.

  24. Support Staff 24 Posted by Sarah on 20 Sep, 2018 07:23 PM

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    Hi everyone,

    In macOS High Sierra 10.13.6, if you open your macOS System Preferences and check under General, there should be an option that says "Close windows when quitting an app". If you uncheck this option, this should fix the issue with the position and size - and it should also open the previous document. Unfortunately, the tabs you had open will not reopen. Let me know if this works for you.

  25. 25 Posted by andrewb on 20 Sep, 2018 07:48 PM

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    Sarah,

    That worked for me! I never even knew this option was available. Thanks for tracking this down.

    Andrew

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