Bug in new iOS release 5.2

John's Avatar

John

19 Apr, 2018 02:01 PM

In the Preferences, when selecting Default Page Type, I only get to select Rich Text or Plain Text (this appears twice). I suspect Markdown should be the third but is not shown

  1. Support Staff 1 Posted by Colin on 19 Apr, 2018 03:35 PM

    Colin's Avatar

    Hi,

    Thanks for letting us know about this, and I'm sorry for any trouble this may have caused. This behaviour is quite unusual. Could you let me know what device you have and what version of VoodooPad you're using so that we can take a closer look at what could be causing this?

    The Markdown type should appear as the second option in that list. Could you also let me know what page type is created when you select the second option and then create a page? A page's type should be visible after tapping the Info button (an "i" in a circle) on that new page.

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by John Finch on 19 Apr, 2018 04:17 PM

    John Finch's Avatar

    iOS 11.3

    I set the Default Page Type, in the settings, to either Plain Text and it creates plain text files. Neither creates Markdown according the the “i” circle.

    I hope this helps. Let me know what else I can do to help test this,

    John

  3. Support Staff 3 Posted by Colin on 19 Apr, 2018 05:10 PM

    Colin's Avatar

    Hi,

    I see, thanks for following up with me. I'll pass this information along to my team and let you know as soon as I can if we can provide more information or an update to address this issue. Could you let me know what device you have VoodooPad installed on?

    All the best,
    Colin
    Primate Labs Inc.

  4. 4 Posted by John Finch on 19 Apr, 2018 07:21 PM

    John Finch's Avatar

    iPhone 6s Plus.

    iPad also but haven’t got it with me today.

    Glad I could help you guys… you’re doing an awesome job with one of my favorite apps

    John

  5. Support Staff 5 Posted by Colin on 19 Apr, 2018 09:46 PM

    Colin's Avatar

    Hi,

    Thank you very much. We'll investigate this issue and I'll let you know as soon as I can if we can provide more information or an update to resolve this issue.

    All the best,
    Colin
    Primate Labs Inc.

  6. 6 Posted by John Finch on 20 Apr, 2018 01:58 AM

    John Finch's Avatar

    Hi Colin,

    Further to my bug report, my iPad Pro (small) ios 11.3 shows the same bug. Screen shot attached.
    Rich text showing but then Plain Text twice.

  7. 7 Posted by rrlist on 20 Apr, 2018 01:47 PM

    rrlist's Avatar

    I have the same problem. This doesn't seem to be an idiosyncratic problem restricted to John. Perhaps it's the same for everyone?
    Here's a screenshot from my iPad Air 2.

  8. Support Staff 8 Posted by Colin on 20 Apr, 2018 02:22 PM

    Colin's Avatar

    Hi,

    Thank you very much for the additional reports. It seems that this issue isn't affecting everyone, though we're still working to identify exactly what is causing this behaviour on your devices. I'd like to ask a few brief questions about your systems to help us narrow down what could be causing this behaviour.

    @ John, could you let me know what model name your device has (e.g. "iPad Pro (9.7-inch)")?

    @ rrlist, could you let me know what version of iOS you have on your device?

    Thanks for your patience as we investigate this issue.

    All the best,
    Colin
    Primate Labs Inc.

  9. 9 Posted by John Finch on 20 Apr, 2018 03:17 PM

    John Finch's Avatar

    Colin

    My iPad Pro is the 9.7inch running iOS 11.3
    My iPhone is the 6s Plus running iOS 11.3 also.

    Both show this same bug.

  10. Support Staff 10 Posted by Colin on 20 Apr, 2018 03:26 PM

    Colin's Avatar

    Hi John,

    Thank you very much for the details about your systems. I've passed this along to my team and I'll let you know as soon as I can once we can provide more information.

    All the best,
    Colin
    Primate Labs Inc.

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