5.2.0 Crashes on iPhone X

Pat Hawks's Avatar

Pat Hawks

14 Jun, 2020 05:04 PM

When I try to upload my results to Geekbench website from my iPhone X, Geekbench crashes every time.

  1. 1 Posted by Bret Martin on 16 Jun, 2020 11:56 PM

    Bret Martin's Avatar

    Same problem here on an 11-inch iPad Pro running iPadOS 13.5.1.

    However, uploading from my iPhone 11 Pro running iOS 13.5.1 works fine.

  2. 2 Posted by Tamás Ádám on 18 Jun, 2020 07:43 AM

    Tamás Ádám's Avatar

    Geekbench 5 5.2.0 is crashing on iPhone SE (1st gen) 13.6 and iPhone 8 13.5.1 when i want to share the result (upload online to my profile) so plz help with it!!!!

  3. 3 Posted by Bret Martin on 18 Jun, 2020 05:06 PM

    Bret Martin's Avatar

    I've asked support about this...

  4. 4 Posted by Bret Martin on 23 Jun, 2020 07:28 PM

    Bret Martin's Avatar

    No response so far.

  5. 5 Posted by RinRin Blissgre... on 23 Jun, 2020 10:09 PM

    RinRin Blissgreen's Avatar

    Same with me too. I just found out about this issue when I was trying to upload a few of my results from testing iOS 14 beta 1 on my iPhone XR.

  6. 6 Posted by Bret Martin on 24 Jun, 2020 09:59 PM

    Bret Martin's Avatar

    Yeah, it's happening for me on my iPhone 11 Pro now, too, when I tried to upload a compute result.

  7. 7 Posted by saidy on 28 Jun, 2020 12:35 PM

    saidy's Avatar

    Same thing happening to me on iPhone 8 Plus. When i try to "upload to website", the app just crashes/closes on its own.

  8. 8 Posted by Bret Martin on 28 Jun, 2020 02:10 PM

    Bret Martin's Avatar

    I'm pretty disappointed that I've paid for this app on multiple platforms and my 10-day-old request to Primate support has been completely ignored, along with this thread showing it's a widespread issue and not an isolated one.

  9. 9 Posted by Bret Martin on 28 Jun, 2020 09:12 PM

    Bret Martin's Avatar

    5.2.1 just hit the iOS App Store and it appears to fix this problem.

  10. 10 Posted by saidy on 28 Jun, 2020 09:14 PM

    saidy's Avatar

    I am on latest update. Both my iPhone and iPad are unable to upload result to website.

  11. 11 Posted by Bret Martin on 28 Jun, 2020 09:18 PM

    Bret Martin's Avatar

    This update just came out today, and its release notes say it fixes this version. Are you sure you have 5.2.1 and not 5.2.0? I'm sure Primate Labs will want to know if the update didn't really fix this.

  12. 12 Posted by saidy on 28 Jun, 2020 09:21 PM

    saidy's Avatar

    Yes, I am on 5.2.0, just retested on my iPhone. Still crashes when trying to upload results to website.

  13. 13 Posted by Bret Martin on 28 Jun, 2020 09:22 PM

    Bret Martin's Avatar

    Then you don't have the latest update, which is 5.2.1.

  14. 14 Posted by saidy on 28 Jun, 2020 09:23 PM

    saidy's Avatar

    My bad, just refreshed the AppStore and sure enough you’re right. Got the update. Tested on my iPhone. Was able to upload to website now. Thank you!

  15. 15 Posted by saidy on 28 Jun, 2020 09:27 PM

    saidy's Avatar

    Tested on iPad. Works there too. Thank you again Bret and everyone.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac