Colin on 04 Dec, 2019 05:24 PM
Thanks for reaching out to us. Unfortunately, we can only provide customer support in English at this time.
It looks like Geekbench 4 is unable to run a benchmark because it is unable to connect to the Geekbench Browser at https://browser.geekbench.com. If it is notifying you that it cannot connect to the internet, could you attempt to access https://browser.geekbench.com with your Android device's default internet browser and let me know if you can access the website successfully? This kind of issue is most often caused by a disabled or unreliable network connection, but can also be caused by the Geekbench Browser being blocked by a firewall.
Colin on 05 Dec, 2019 04:31 PM
I see, thank you for following up with me, and I'm sorry for the trouble caused by this issue. This problem is quite unusual and I would like to ask just a few more questions to help us investigate further.
Could you let me know which version of Geekbench 4 you are using (e.g. Geekbench 4.4.2) and could you confirm if you're using the Tecno Camon 12 Air, or if yours is a different device?