tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/50708-f08ba1acc0103f65d0222049f2e08946f65bd981Primate Labs: Discussion 2019-12-09T17:05:21Ztag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-04T17:24:59Z2019-12-04T17:24:59Z无法跑分运行<div><p>Hi,</p>
<p>Thanks for reaching out to us. Unfortunately, we can only provide customer support in English at this time.</p>
<p>It looks like Geekbench 4 is unable to run a benchmark because it is unable to connect to the Geekbench Browser at <a href="https://browser.geekbench.com">https://browser.geekbench.com</a>. If it is notifying you that it cannot connect to the internet, could you attempt to access <a href="https://browser.geekbench.com">https://browser.geekbench.com</a> with your Android device's default internet browser and let me know if you can access the website successfully? This kind of issue is most often caused by a disabled or unreliable network connection, but can also be caused by the Geekbench Browser being blocked by a firewall.</p>
<p>All the best,<br>
Colin</p>
<p>Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-05T01:49:24Z2019-12-05T01:49:25Z无法跑分运行<div><p>hi,</p>
<pre>
<code>We can visit https://browser.geekbench.com. My doubt is that my mobile</code>
</pre>
<p>phone such as pixel and Tecno cc6 are connected to the same WiFi, pixel can<br>
run Geekbench, but cc6 can't.</p>
<pre>
<code>It doesn't seem to have much to do with the Internet</code>
</pre>
<p>thanks</p>
<p>Colin <a href="mailto:tender2+dd1fee23c4@tenderapp.com">tender2+dd1fee23c4@tenderapp.com</a> 于 2019年12月5日周四 上午1:25写道:</p></div>Peng Zhangtag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-05T16:31:06Z2019-12-05T16:31:06Z无法跑分运行<div><p>Hi,</p>
<p>I see, thank you for following up with me, and I'm sorry for the trouble caused by this issue. This problem is quite unusual and I would like to ask just a few more questions to help us investigate further.</p>
<p>Could you let me know which version of Geekbench 4 you are using (e.g. Geekbench 4.4.2) and could you confirm if you're using the Tecno Camon 12 Air, or if yours is a different device?</p>
<p>All the best,<br>
Colin</p>
<p>Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-06T03:11:04Z2019-12-06T03:11:05Z无法跑分运行<div><p>hi</p>
<p>we download geekbench from google play store you can see the screenrecord.</p>
<p>my phone market nameq is Camon 12 air</p>
<p>thanks</p></div>Peng Zhangtag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-06T12:30:52Z2019-12-06T12:30:52Z无法跑分运行<div><p>Try using VPN on your smartphone.</p></div>Artem S. Tashkinovtag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-06T12:58:42Z2019-12-06T12:58:44Z无法跑分运行<div><p>we have using vpn to retry, but not well .</p>
<p>last email, i forgot to attach screenrecords</p>
<p>Artem S. Tashkinov <a href="mailto:tender2+dd1fee23c4@tenderapp.com">tender2+dd1fee23c4@tenderapp.com</a> 于 2019年12月6日周五<br>
下午8:30写道:</p></div>Peng Zhangtag:support.primatelabs.com,2011-01-31:Comment/478907712019-12-09T17:05:17Z2019-12-09T17:05:17Z无法跑分运行<div><p>Hi Peng Zhang,</p>
<p>Thanks again for the additional details. I'll pass this information along to my team right away and see if we can resolve or work around this issue. I will let you know if we are able to learn more about this issue, and I apologize for the inconvenience caused by it.</p>
<p>Best,<br>
Colin</p></div>Colin