Incompatibility

Gerald's Avatar

Gerald

22 Nov, 2019 12:06 PM

Hi,
I've just purchased macOS Geekbench 5 and find it is not compatible with my machine. Do you have a version that will run on a 10.11.6 Mac Pro. If this is not possible then could issue a refund.

Many thanks.

Gerald Harris

  1. Support Staff 1 Posted by Colin on 22 Nov, 2019 03:32 PM

    Colin's Avatar

    Hi,

    Thanks for reaching out to us. Geekbench 5 does require macOS 10.13.5 or later, while Geekbench 4 supports macOS 10.10.5 or later which might make it the right choice for you. You can find out more about Geekbench 4 on our website here.

    I've issued a refund request for your purchase of Geekbench 5, and the license should be refunded soon.

    Please let me know if you have any questions or concerns.

    All the best,
    Colin

    Primate Labs Inc.

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