Just bought Geekbench 5, but did not get my license

alexander's Avatar

alexander

07 Nov, 2019 12:29 PM

I just bought Geekbench 5 (btw.: Would be nice to get a discount when upgrading from 4) but did not receive my license key.
I remember with version 4 this was instant. Checked spam etc. I also managed to create this profile here for support in the mean time, and did get my "Activate Account" email.
I'll give this another 10 minutes, and will then file a complaint on PayPal.

Sorry for the impatience, but 15 minutes is too long for an online purchase of a license!
Best regards,
Alexander

  1. 1 Posted by alexander on 07 Nov, 2019 12:49 PM

    alexander's Avatar

    It's now more than 30 minutes since I received the payment confirmation, but no license key in my mailbox. I'll make this discussion public in case others have the same issue.

  2. Support Staff 2 Posted by Colin on 07 Nov, 2019 03:16 PM

    Colin's Avatar

    Hi Alexander,

    Thanks for reaching out to us, and I'm sorry for the delay in getting your license. It seems that your email address had been recorded incorrectly. I've corrected this issue and followed up with you via email regarding your licence details.

    Please let me know if you run into any further trouble.

    All the best,
    Colin

    Primate Labs Inc.

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