Will not work

Charlie Lapinski's Avatar

Charlie Lapinski

06 Nov, 2019 02:30 AM

Says i need to disconnect internet to open the app and then says it needs internet which I do have but won't run at all

  1. Support Staff 1 Posted by Colin on 11 Nov, 2019 10:57 PM

    Colin's Avatar

    Hi,

    Thanks for reaching out to us, and I apologize for my delayed response. Could you let me know which platform you are using Geekbench on (for example, Geekbench 5 for Android), so that I can take a closer look at this issue? In addition, which application is notifying you that you need to disconnect your internet in order to use Geekbench? Geekbench 4 and Geekbench 5 do not require that your internet connection be disabled in order to work.

    All the best,
    Colin

    Primate Labs Inc

  2. 2 Posted by Charlie Lapinsk... on 14 Nov, 2019 09:51 PM

    Charlie Lapinski's Avatar

    Geekbench 4 on lg g4

  3. Support Staff 3 Posted by Colin on 15 Nov, 2019 03:38 PM

    Colin's Avatar

    Hi,

    Thanks for letting me know your system details. Could you try to access https://browser.geekbench.com in your LG G4's default internet browser and let me know if you can connect to the website successfully?

    In addition, could you take a screenshot of the screen that is alerting you that you need to disconnect from the internet in order to use Geekbench?

    All the best,
    Colin

    Primate Labs Inc.

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