cant open geekbench browser in redminote8pro

redminote8pro's Avatar

redminote8pro

04 Nov, 2019 06:33 AM

cant open internet browser. but my phone's connection is normal as usual. other internet app has no problem.

  1. Support Staff 1 Posted by Colin on 05 Nov, 2019 08:16 PM

    Colin's Avatar

    Hi,

    Thanks for letting us know about this. Could you let me know which internet application on your device is failing to connect to the Geekbench Browser, and which internet application is succeeding? In addition, could you let me know which version of Android is running on your device?

    All the best,
    Colin

    Primate Labs Inc.

  2. 2 Posted by redminote8pro on 06 Nov, 2019 03:19 AM

    redminote8pro's Avatar

    It is happen when run gpu or cpu benchmarking. Geekbench has told me that can't connect to the Internet.(or not connected) However, my phone (redmi Note 8 Pro) is normally connected to Wi-Fi (or lte). This seems to be a phone compatibility issue (the phone's AP is a Helio g90t). A typical web browser can successfully connect to the Internet. However, the browser embedded in the app(like geekbench, or NAVER app(which is used in korea instead of google) seems to fail to connect. Of course this is also a case by case, though.

  3. 3 Posted by redminote8pro on 06 Nov, 2019 03:26 AM

    redminote8pro's Avatar

    information below...
    android =9.0 (pie)
    miui =10.4.5 (pie base UI)
    internet browser = chrome(normally connected), other browsers also same.
    geekbench's built in browser = error.
    wifi, lte = no problem
    webview, geekbench is up to date.
    others same.
    google installed.

  4. Support Staff 4 Posted by Colin on 15 Nov, 2019 04:27 PM

    Colin's Avatar

    Hi,

    I'll follow up with you in the other thread on this topic here in a moment.

    All the best,
    Colin

    Primate Labs Inc.

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