GEEKBENCH 5 crashes my high-end PC

Greg's Avatar

Greg

01 Oct, 2019 04:30 PM

It keeps crashing straight to no power towards the end of the CPU compute? What should I do? There is nothing wrong with my PC except that maybe the power supply is not enough at 600 watts. I'm running a Ryzen 2700X and an RX 5700 xt.

  1. 1 Posted by Artem S. Tashki... on 01 Oct, 2019 04:40 PM

    Artem S. Tashkinov's Avatar

    That means some of your components is faulty.

    1) Check RAM (memtest86 for at least an hour)
    2) Verify nothing is overheating
    3) Verify your GPU is sufficient (by temporarily using a better/more powerful one)
    4) Remove overclocking and reset BIOS settings
    5) Reinstall Windows and install the latest available drivers for your GPU
    6) Reseat your GPU/memory modules

    TLDR: Geekbench mustn't crash your system and if it does it's not its fault.

  2. 2 Posted by Gregory Grieves on 01 Oct, 2019 05:05 PM

    Gregory Grieves's Avatar

    Everything is fine! Trust me!

  3. 3 Posted by Colin on 21 Oct, 2019 11:54 PM

    Colin's Avatar

    Hi Greg,

    Thanks for reaching out to us, and I'm sorry for the delayed response. Could you let me know which benchmark you were running (e.g. CPU or Compute), and which workload the system crashed in (e.g. Structure from Motion)?

    A system crash during a Geekbench benchmark is not expected, and could point to a configuration issue with the system. Unfortunately, Primate Labs is not able to provide repair advice. In cases like this I would recommend opening the Windows Event Viewer or relevant system logs on Linux and checking for logs that indicate what kind of issue caused the crash. If this is occurring during the Compute benchmark, updating your drivers may prevent the issue from occurring.

    Best,
    Colin

    Primate Labs Inc.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac