tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/36539-geekbench-5-compute-test-crashes-rx580-mac-pro-2010Primate Labs: Discussion 2020-12-23T03:15:15Ztag:support.primatelabs.com,2011-01-31:Comment/476234782019-09-13T20:14:52Z2019-09-13T20:14:55ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>I should note, I can run Geekbench 4 Compute test perfectly fine on this same system. Here is my result: <a href="https://browser.geekbench.com/v4/compute/4538080">https://browser.geekbench.com/v4/compute/4538080</a></p></div>Danieltag:support.primatelabs.com,2011-01-31:Comment/476234782019-09-21T16:03:25Z2019-09-21T16:03:25ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Could you run the following command from the Terminal and send me the output?</p>
<p><code>/Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64 --compute</code></p></div>Johntag:support.primatelabs.com,2011-01-31:Comment/476234782019-09-23T23:37:16Z2019-09-23T23:37:17ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Hi John, that caused my computer to crash hard again, in the same way.<br>
Which, I wish you would have warned me about, because I was in the middle<br>
of an important work file upload.</p>
<p>I believe it crashed after it said it started the second test, "Running<br>
Canny" or something like that.</p>
<p>If there's a way I can send you diagnostic info without running the test /<br>
crashing my computer, I will, but I don't want to suffer another crash like<br>
this again, it's extremely concerning.</p>
<p>PS, running this command made me notice the Geekbench 5 app is in my<br>
Downloads folder, not Applications, if that makes any difference.</p></div>danny ttag:support.primatelabs.com,2011-01-31:Comment/476234782019-12-19T21:42:43Z2019-12-19T21:42:44ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Interesting. I have the almost exact same config as you and I ran the GPU benchmark. I got a crash during the compute phase (Gaussian blur) - computer actually shut down. I had to power cycle the Mac to turn it back on again. I read somewhere else that maybe the power supply isn't sufficient for these updated tests for Geekbench 5.</p>
<p><a href="https://browser.geekbench.com/v5/cpu/835877">https://browser.geekbench.com/v5/cpu/835877</a></p></div>Pronob Ashwintag:support.primatelabs.com,2011-01-31:Comment/476234782019-12-19T23:30:32Z2019-12-19T23:30:32ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Hi there, thanks for following up about this.</p>
<p>I have heard of Mac Pros crashing due to overloaded power supplies from GPUs drawing too much power. However I have never experienced that on my Mac Pro with this GPU even when running known power-hungry benchmark / stress-test apps like Furmark.</p>
<p>I guess one way to test that would be to run it with a GPU that draws less power than the RX580.</p></div>Daniel Tomantag:support.primatelabs.com,2011-01-31:Comment/476234782019-12-22T16:25:42Z2019-12-22T16:25:43ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>when start the sqlite the computer reboot</p></div>fabriziotag:support.primatelabs.com,2011-01-31:Comment/476234782020-01-20T16:59:03Z2020-01-20T16:59:04ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>My cMP5,1 shuts down in the middle of the GB test. My video card is installed in an expansion chassis with its own platinum 1500W PSU so the power draw inside the cMP should be minimal.</p></div>startergotag:support.primatelabs.com,2011-01-31:Comment/476234782020-01-21T16:27:41Z2020-01-21T16:27:41ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Again, I've said that before and I'll repeat it: if your OS crashes while running a user space application, it's the OS issue, not the application's.</p>
<p>Please consult with "How to Use the Mac Console App to Diagnose a Crash" (find it via Google - this forum doesn't allow me to post links).</p>
<p>Then google for Technical Note TN2118, Kernel Core Dumps.</p>
<p>In any case you should request support from Apple, not from GB.</p></div>Artem S. Tashkinovtag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-01T05:01:21Z2020-05-01T05:01:24ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Looks to me like there's a problem with the GB app:</p>
<p>/Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64 --compute metal Geekbench 5.1.1 Tryout : <a href="https://www.geekbench.com/">https://www.geekbench.com/</a></p>
<p>Geekbench 5 is in tryout mode.</p>
<p>Geekbench 5 requires an active Internet connection when in tryout mode, and<br>
automatically uploads test results to the Geekbench Browser. Other features<br>
are unavailable in tryout mode.</p>
<p>Buy a Geekbench 5 license to enable offline use and remove the limitations of<br>
tryout mode.</p>
<p>If you would like to purchase Geekbench you can do so online:</p>
<p><a href="https://store.primatelabs.com/v5">https://store.primatelabs.com/v5</a></p>
<p>If you have already purchased Geekbench, enter your email address and license<br>
key from your email receipt with the following command line:</p>
<p>/Applications/Geekbench 5.app/Contents/Resources/geekbench_x86_64 -r</p>
<p>Running Gathering system information System Information<br>
Operating System macOS 10.13.6 (Build 17G65) Model MacPro5,1 Model ID MacPro5,1 Motherboard Apple Inc. Mac-F221BEC8 BIOS Apple Inc. MP51.88Z.0084.B00.1708080528</p>
<p>Processor Information<br>
Name Intel Xeon X5690 Topology 2 Processors, 12 Cores, 24 Threads Identifier GenuineIntel Family 6 Model 44 Stepping 2 Base Frequency 3.46 GHz L1 Instruction Cache 32.0 KB x 6 L1 Data Cache 32.0 KB x 6 L2 Cache 256 KB x 6 L3 Cache 12.0 MB</p>
<p>Memory Information<br>
Size 128 GB Type DDR3 Clock Frequency 666 MHz</p>
<p>Metal Information<br>
Device Name AMD Radeon RX 580</p>
<p>Metal<br>
Running Sobel Running Canny Running Stereo Matching Running Histogram Equalization Running Gaussian Blur Running Depth of Field Running Face Detection Running Horizon Detection Running Feature Matching [0430/215850:ERROR:src/geekbench/workload/metal/metal_workload.mm(176)] Error compiling function 'compute_keypoints' [0430/215850:ERROR:src/interface/console/consolemain.cpp(770)] Geekbench encountered an internal error and cannot continue. Please contact <a href="mailto:support@primatelabs.com">support@primatelabs.com</a> for assistance.</p>
<p>Internal error message: CompilerError Compiler encountered an internal error.</p></div>MMtag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-04T06:31:16Z2020-05-04T06:31:18ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Me too getting the same problem... it crashes on Gaussian Blur. I am using GB 5.1.0.</p></div>Wajahat Nasimtag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-10T02:17:16Z2020-05-10T02:17:17ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>I'm having the same issue on my 5,1.</p>
<p>I think the common factor could be the RX580 card. I too have a 580 flashed by MacVidCards. I just installed the card today (replacing a NVIDIA GTX 780, so that I could upgrade to Mojave), and got the same hard-crashing issue you described.</p>
<p>This did not occur with the GTX 780 installed.</p>
<p>I uninstalled NVidia specific drivers (including CUDA), but the issue still occurs.</p></div>meltag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-10T03:44:06Z2020-05-10T03:44:08ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>for what its worth, my RX580 card was <em>not</em> flashed by MVC so I don't think flashing is related to the problem.</p>
<p>this part says it all for me, that the problem is with the benchmark, not our system, not flashing, not the OS:</p>
<p>[0430/215850:ERROR:src/geekbench/workload/metal/metal_workload.mm(176)] Error compiling function 'compute_keypoints' [0430/215850:ERROR:src/interface/console/consolemain.cpp(770)] Geekbench encountered an internal error and cannot continue. Please contact [email blocked] for assistance.</p>
<p>Internal error message: CompilerError Compiler encountered an internal error.</p></div>MMtag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-10T04:02:57Z2020-05-10T04:02:58ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>That’s interesting Mel that you did not see the crash with a different GPU. I wonder if that possibly means it is a power overload shutdown from too much GPU power draw, as someone suggested. I’ve never experienced that, so I don’t know what it looks like.</p>
<p>MM I’m curious does your system show the same type of black screen crash as mine? Or is that error message from some other type of crash? I don’t think I’m able to retrieve any error messages with how hard my system crashes...</p></div>Daniel Tomantag:support.primatelabs.com,2011-01-31:Comment/476234782020-05-10T05:23:42Z2020-05-10T05:23:42ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>There is no other external affect on my 5,1 other than the GB test fails.<br>
When run in the GUI the progress window just disappears at the point of failure - every time.<br>
I have to use the command line that exposes the problem is with the GB 5 benchmark.</p>
<p>I've used multiple cards on this system, some with greater power draws than the RX580.<br>
I see no evidence of power overload here. That plays nothing into what the log shows me.</p>
<p>This says it all: -> Geekbench encountered an internal error and cannot continue.</p>
<p>The problem is the benchmark code; only the GB folks would be able to give reliably more details.</p></div>MMtag:support.primatelabs.com,2011-01-31:Comment/476234782020-06-07T10:02:35Z2020-06-07T10:12:02ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>I can confirm I have the same issue with metal test on RX580 in HIgh Sierra.<br>
The test aborts after horizontal detection (there are no power issues though).</p>
<p>GB4 runs the metal test fine.</p>
<p>Please fix this, as I just paid for the app.</p></div>MCtag:support.primatelabs.com,2011-01-31:Comment/476234782020-06-09T20:13:02Z2020-06-09T20:13:03ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Hi, sorry for my english (german)</p>
<p>GB 5.2 crashed with Metal Test on RX 580 Pulse (flashed) but not the MP (3 times)<br>
GB 4.1.1 do nothing on Metal Test (High Sierra)<br>
I did lookup on my Hardware Monitor and possible is it the amperage A und performance Watt, explicit CPU IA-Core ? PCIe-slot and 2x 6 pin Connector are ok,<br>
also Power Supply. Can anybody replica ?<br>
Attach File 1 left GB 4.1.1 right GB 5.2 Amperage<br>
Attach File 2 left GB 4.1.1 right GB 5.2 Watt<br>
I don't know what is the limit for the CPU-Core, anyone know that?<br>
Also is it possible GB have a Problem.</p></div> Microwatag:support.primatelabs.com,2011-01-31:Comment/476234782020-06-13T10:29:36Z2020-06-13T10:29:37ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Latest update (5.2) still fails metal test half way through.</p></div>MCtag:support.primatelabs.com,2011-01-31:Comment/476234782020-06-28T21:46:50Z2020-06-28T21:46:51ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Just a thought from someone whose MB5,1 where I too have a Radeon RX 580 graphics card but never had any problems UNTIL I updated one of my two monitors to a DELL P2415Q (4K capable) screen running alongside my old DELL 2407WFP (HD Screen). Running the new screen in 2560 x 1440 while the old screen is 1920 x 1200 results in system crash when playing video full screen on the new DELL!</p>
<p>Running them both at 1920 x 1080 (new DELL) and 1920 x 1200 (old DELL) seems to be ok?????? Is this the dreaded power supply issue mentioned in this thread? Maybe I should unplug a few off the many USB devices I have installed...</p></div>John Stuchberytag:support.primatelabs.com,2011-01-31:Comment/476234782020-07-07T19:12:46Z2020-07-07T19:12:47ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Same issue on my iMac 27 Mid 2011, using Radeon 6970M.<br>
Screen goes black on the final test.<br>
First time using this app, is this a new issue ?</p></div>Jocatag:support.primatelabs.com,2011-01-31:Comment/476234782020-07-07T20:10:09Z2020-07-07T20:10:10ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>same here. I am on a ms surface book 2 (gtx960) screen goes black, spinning loading mouse cursor, no reaction. only caps lock light works. had to shut down by holding power button 10 secs. no else crash in ages..<br>
i was running in battery mode with no power cable connected.</p></div>Philipptag:support.primatelabs.com,2011-01-31:Comment/476234782020-08-13T21:32:16Z2020-08-13T21:32:16ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Same freeze on Compute, running 5770 so not a power hungry card, GB is 5.2.3, Runs CPU test fine, starts Compute test but then goes to blank screen screen saver display unresponsive, then finally back to trying to do something with Safari, no doubt uploading the results but that just sits at the Favourites screen. Unlike the CPU test that does end up posting/publishing the results online. Mac Pro 2010 5,1</p></div>Michaeltag:support.primatelabs.com,2011-01-31:Comment/476234782020-09-04T15:12:54Z2020-09-04T15:12:56ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Same result here. Please fix this issue because it makes it very difficult to sell these as people want to see a successfully completed Geekbench 5 test in order to purchase.</p></div>Brandontag:support.primatelabs.com,2011-01-31:Comment/476234782020-09-09T13:49:54Z2020-09-09T13:49:54ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<p>Hi, Geekbench isn't my Product, pls ask the owner. I did only investigate why happened after install rx580 on may Mac. Without result!!!<br>
<br>
best regard<br>
Frank<br>
<br></p>
<div name="quote">
<div><b>Gesendet:</b> Freitag, 04. September 2020 um 17:12 Uhr<br>
<b>Von:</b> "Brandon" <tender2+dde61a9e45@tenderapp.com><br>
<b>An:</b> microwa@gmx.eu<br>
<b>Betreff:</b> Re: Geekbench 5 Compute test crashes RX580 Mac Pro 2010 [Geekbench #36539]</div>
<div name="quoted-content"><!--pre { width: 92.0%; margin: 10.0px 2.0%; padding: 5.0px 2.0%; background: rgb(239,239,239); border: 1.0px solid rgb(214,214,214); } blockquote { margin-left: 0; padding-left: 1.0em; border-left: 5.0px solid rgb(204,204,204); } -->
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==================================================</p>
<p><b>From</b>: Brandon</p>
<div>
<p>Same result here. Please fix this issue because it makes it very difficult to sell these as people want to see a successfully completed Geekbench 5 test in order to purchase.</p>
</div>
<div>
<p>On Thu, Aug 13 at 02:32 PM PDT, Michael wrote:</p>
<blockquote>
<div>
<p>Same freeze on Compute, running 5770 so not a power hungry card, GB is 5.2.3, Runs CPU test fine, starts Compute test but then goes to blank screen screen saver display unresponsive, then finally back to trying to do something with Safari, no doubt uploading the results but that just sits at the Favourites screen. Unlike the CPU test that does end up posting/publishing the results online. Mac Pro 2010 5,1</p>
</div>
</blockquote>
</div>
</td>
</tr>
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<td>
<p>Having trouble reading this? View this discussion online: <a href="http://support.primatelabs.com/discussions/geekbench/36539-geekbench-5-compute-test-crashes-rx580-mac-pro-2010">Geekbench 5 Compute test crashes RX580 Mac Pro 2010</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this discussion.</p>
</td>
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<br>Microwatag:support.primatelabs.com,2011-01-31:Comment/476234782020-09-10T23:21:08Z2020-09-10T23:21:09ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Hi everyone, I'm the original poster. I now have a second Mac Pro and a<br>
different GPU and since I've moved around the GPUs I thought I would test<br>
out Geekbench again.</p>
<p>My Mac Pro 2010 system that was crashing last year with the RX580, now has<br>
an RX Vega 56 (MSI AirBoost OC) with an EVGA PowerLink power load balancer.<br>
It's set to the lower-power BIOS switch. That computer now runs the latest<br>
Geekbench 5.2.3 Compute tests with Metal or OpenCL without crashing.<br>
Metal results: <a href="https://browser.geekbench.com/v5/compute/1474744">https://browser.geekbench.com/v5/compute/1474744</a><br>
OpenCL results: <a href="https://browser.geekbench.com/v5/compute/1474749">https://browser.geekbench.com/v5/compute/1474749</a></p>
<p>The RX580 GPU is now in a Mac Pro 2009 (4,1 > 5,1) 12-core with 2x X5690<br>
3.46Ghz Xeon CPUs, 96GB RAM, Mac OS High Sierra on a Samsung EVO 850 SATA<br>
SSD. I use a dual mini-6 pin to single 8-pin power cable, that I believe<br>
should balance the power draw well enough between the two PCIe aux power<br>
ports. This computer also does not crash running the latest Geekbench 5.2.3<br>
Compute tests. It's not showing the problem I had a year ago, in other<br>
words. Perhaps the latest Geekbench has fixed it?</p>
<p>However, on this MP 2009 + RX580 High Sierra configuration, it won't<br>
complete the Metal test. It completes the OpenCL test (results here:<br>
<a href="https://browser.geekbench.com/v5/compute/1474802">https://browser.geekbench.com/v5/compute/1474802</a>) but the Metal test never<br>
pops up a result score in the GUI.</p>
<p>Running the Metal test from the command line as John from Primate Labs<br>
recommended, here is the output I get:</p>
<p>$ /Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64 --compute metal</p>
<p>Geekbench 5.2.3 Tryout : <a href="https://www.geekbench.com/">https://www.geekbench.com/</a></p>
<p>Geekbench 5 is in tryout mode.</p>
<p>Geekbench 5 requires an active Internet connection when in tryout mode, and</p>
<p>automatically uploads test results to the Geekbench Browser. Other features</p>
<p>are unavailable in tryout mode.</p>
<p>Buy a Geekbench 5 license to enable offline use and remove the limitations<br>
of</p>
<p>tryout mode.</p>
<p>If you would like to purchase Geekbench you can do so online:</p>
<p><a href="https://store.primatelabs.com/v5">https://store.primatelabs.com/v5</a></p>
<p>If you have already purchased Geekbench, enter your email address and<br>
license</p>
<p>key from your email receipt with the following command line:</p>
<p>/Applications/Geekbench 5.app/Contents/Resources/geekbench_x86_64 -r <email</p>
<p>address></p>
<p>Running Gathering system information</p>
<p>System Information</p>
<p>Operating System macOS 10.13.6 (Build 17G14019)</p>
<p>Model MacPro5,1</p>
<p>Model ID MacPro5,1</p>
<p>Motherboard Apple Inc. Mac-F221BEC8</p>
<p>BIOS Apple Inc. 144.0.0.0.0</p>
<p>Processor Information</p>
<p>Name Intel Xeon X5690</p>
<p>Topology 2 Processors, 12 Cores, 24 Threads</p>
<p>Identifier GenuineIntel Family 6 Model 44 Stepping 2</p>
<p>Base Frequency 3.46 GHz</p>
<p>L1 Instruction Cache 32.0 KB x 6</p>
<p>L1 Data Cache 32.0 KB x 6</p>
<p>L2 Cache 256 KB x 6</p>
<p>L3 Cache 12.0 MB</p>
<p>Memory Information</p>
<p>Size 96.0 GB</p>
<p>Type DDR3</p>
<p>Clock Frequency 666 MHz</p>
<p>Metal</p>
<p>Running Sobel</p>
<p>Running Canny</p>
<p>Running Stereo Matching</p>
<p>Running Histogram Equalization</p>
<p>Running Gaussian Blur</p>
<p>Running Depth of Field</p>
<p>Running Face Detection</p>
<p>Running Horizon Detection</p>
<p>Running Feature Matching</p>
<p>[0910/160710:ERROR:src/geekbench/workload/metal/metal_workload.mm(173)] Error compiling function 'compute_keypoints'</p>
<p>[0910/160710:ERROR:src/interface/console/consolemain.cpp(808)] Geekbench encountered an internal error and cannot continue. Please contact<br>
<a href="mailto:support@primatelabs.com">support@primatelabs.com</a> for assistance.</p>
<p>Internal error message: CompilerError Compiler encountered an internal<br>
error.</p>
<p>Also thanks to all those who have posted. I think this thread may have<br>
become kind of a catch-all for bug reports about Geekbench crashing on all<br>
kinds of computers. If you're having problems with a different kind of<br>
computer setup, particularly on Windows, I'd recommend starting a new<br>
thread with your unique situation! Also because, as you can see above,<br>
someone from Primate Labs has responded only once here and that was a year<br>
ago. This doesn't seem to be getting much attention. But perhaps the above<br>
debug info will be enough to merit a response this time? Thanks!</p></div>danny ttag:support.primatelabs.com,2011-01-31:Comment/476234782020-12-23T03:15:13Z2020-12-23T03:15:15ZGeekbench 5 Compute test crashes RX580 Mac Pro 2010<div><p>Similar thing happening here. I switched in a RX 580 (flashed from MacVidCards), try running Computer OpenCL and it completely shuts off my computer HARD somewhere through it. Attached the video for those interested.</p>
<p>I've tested with a 680 as well and that worked just fine. All other benchmarks, including the Computer Metal work just fine. Strange, but glad to see I'm not the only ones. I figured it was a power issue and was just about to swap power supplies.</p>
<p>I have two Mac Pros setup as one needed a logic board / back pane replacement which needed diagnosing...</p></div>Joshua