Geekbench 5 Compute test crashes RX580 Mac Pro 2010

Daniel's Avatar

Daniel

13 Sep, 2019 08:06 PM

I've just tried running Geekbench 5 Compute test twice, both times the system crashed in a drastic way I've never experienced before. When the Geekbench 5 app is the only app open, suddenly the screen goes black and all the system fans start running at full speed. The caps lock key on the keyboard still toggles on and off but I can't use the system, have to hold the power button to turn it off. This happened the first time while the Geekbench app was open to the Compute tab but not running the benchmark, I believe. Or maybe I had just clicked the button. The second crash happened about 15-30 seconds into running the Compute test.

I was able to run the CPU test without problems. Here is my result: https://browser.geekbench.com/v5/cpu/141029

Here's my system specs:
Mac Pro 5,1 Mid-2010 dual CPU model, BootROM 144.0.0.0.0 (latest)
MacOS Mojave 10.14.6 with all updates
Dual 3.33GHz Xeon X5680 processors (upgraded)
Sapphire Pulse Radeon RX580 8GB with Apple EFI from MacVidCards.com
48GB ECC DDR3-10600 RAM (3x16GB matched set)
Sabrent Rocket 1TB NVMe SSD in IO-Crest SI-PEX40129 dual NVMe PCIe adapter
Inateck KT4001 USB 3.0 PCIe adapter
WD Red 6TB x2 RAID 0 + WD Green 2TB concatenated (JBOD) Apple RAID array
LG 3840x2160 Monitor (DisplayPort) + LG 1920x1080 Monitor (HDMI)

  1. 1 Posted by Daniel on 13 Sep, 2019 08:14 PM

    Daniel's Avatar

    I should note, I can run Geekbench 4 Compute test perfectly fine on this same system. Here is my result: https://browser.geekbench.com/v4/compute/4538080

  2. Support Staff 2 Posted by John on 21 Sep, 2019 04:03 PM

    John's Avatar

    Could you run the following command from the Terminal and send me the output?

    /Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64 --compute

  3. 3 Posted by danny t on 23 Sep, 2019 11:37 PM

    danny t's Avatar

    Hi John, that caused my computer to crash hard again, in the same way.
    Which, I wish you would have warned me about, because I was in the middle
    of an important work file upload.

    I believe it crashed after it said it started the second test, "Running
    Canny" or something like that.

    If there's a way I can send you diagnostic info without running the test /
    crashing my computer, I will, but I don't want to suffer another crash like
    this again, it's extremely concerning.

    PS, running this command made me notice the Geekbench 5 app is in my
    Downloads folder, not Applications, if that makes any difference.

  4. 4 Posted by Pronob Ashwin on 19 Dec, 2019 09:42 PM

    Pronob Ashwin's Avatar

    Interesting. I have the almost exact same config as you and I ran the GPU benchmark. I got a crash during the compute phase (Gaussian blur) - computer actually shut down. I had to power cycle the Mac to turn it back on again. I read somewhere else that maybe the power supply isn't sufficient for these updated tests for Geekbench 5.

    https://browser.geekbench.com/v5/cpu/835877

  5. 5 Posted by Daniel Toman on 19 Dec, 2019 11:30 PM

    Daniel Toman's Avatar

    Hi there, thanks for following up about this.

    I have heard of Mac Pros crashing due to overloaded power supplies from GPUs drawing too much power. However I have never experienced that on my Mac Pro with this GPU even when running known power-hungry benchmark / stress-test apps like Furmark.

    I guess one way to test that would be to run it with a GPU that draws less power than the RX580.

  6. 6 Posted by fabrizio on 22 Dec, 2019 04:25 PM

    fabrizio's Avatar

    when start the sqlite the computer reboot

  7. 7 Posted by startergo on 20 Jan, 2020 04:59 PM

    startergo's Avatar

    My cMP5,1 shuts down in the middle of the GB test. My video card is installed in an expansion chassis with its own platinum 1500W PSU so the power draw inside the cMP should be minimal.

  8. 8 Posted by Artem S. Tashki... on 21 Jan, 2020 04:27 PM

    Artem S. Tashkinov's Avatar

    Again, I've said that before and I'll repeat it: if your OS crashes while running a user space application, it's the OS issue, not the application's.

    Please consult with "How to Use the Mac Console App to Diagnose a Crash" (find it via Google - this forum doesn't allow me to post links).

    Then google for Technical Note TN2118, Kernel Core Dumps.

    In any case you should request support from Apple, not from GB.

  9. 9 Posted by MM on 01 May, 2020 05:01 AM

    MM's Avatar

    Looks to me like there's a problem with the GB app:

    /Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64 --compute metal
    Geekbench 5.1.1 Tryout : https://www.geekbench.com/

    Geekbench 5 is in tryout mode.

    Geekbench 5 requires an active Internet connection when in tryout mode, and
    automatically uploads test results to the Geekbench Browser. Other features
    are unavailable in tryout mode.

    Buy a Geekbench 5 license to enable offline use and remove the limitations of
    tryout mode.

    If you would like to purchase Geekbench you can do so online:

      https://store.primatelabs.com/v5

    If you have already purchased Geekbench, enter your email address and license
    key from your email receipt with the following command line:

      /Applications/Geekbench 5.app/Contents/Resources/geekbench_x86_64 -r <email
    address> <license key>

      Running Gathering system information
    System Information
      Operating System macOS 10.13.6 (Build 17G65)
      Model MacPro5,1
      Model ID MacPro5,1
      Motherboard Apple Inc. Mac-F221BEC8
      BIOS Apple Inc. MP51.88Z.0084.B00.1708080528

    Processor Information
      Name Intel Xeon X5690
      Topology 2 Processors, 12 Cores, 24 Threads
      Identifier GenuineIntel Family 6 Model 44 Stepping 2
      Base Frequency 3.46 GHz
      L1 Instruction Cache 32.0 KB x 6
      L1 Data Cache 32.0 KB x 6
      L2 Cache 256 KB x 6
      L3 Cache 12.0 MB

    Memory Information
      Size 128 GB
      Type DDR3
      Clock Frequency 666 MHz

    Metal Information
      Device Name AMD Radeon RX 580

    Metal
      Running Sobel
      Running Canny
      Running Stereo Matching
      Running Histogram Equalization
      Running Gaussian Blur
      Running Depth of Field
      Running Face Detection
      Running Horizon Detection
      Running Feature Matching
    [0430/215850:ERROR:src/geekbench/workload/metal/metal_workload.mm(176)] Error compiling function 'compute_keypoints'
    [0430/215850:ERROR:src/interface/console/consolemain.cpp(770)] Geekbench encountered an internal error and cannot continue. Please contact [email blocked] for assistance.

    Internal error message: CompilerError Compiler encountered an internal error.

  10. 10 Posted by Wajahat Nasim on 04 May, 2020 06:31 AM

    Wajahat Nasim's Avatar

    Me too getting the same problem... it crashes on Gaussian Blur. I am using GB 5.1.0.

  11. 11 Posted by mel on 10 May, 2020 02:17 AM

    mel's Avatar

    I'm having the same issue on my 5,1.

    I think the common factor could be the RX580 card. I too have a 580 flashed by MacVidCards. I just installed the card today (replacing a NVIDIA GTX 780, so that I could upgrade to Mojave), and got the same hard-crashing issue you described.

    This did not occur with the GTX 780 installed.

    I uninstalled NVidia specific drivers (including CUDA), but the issue still occurs.

  12. 12 Posted by MM on 10 May, 2020 03:44 AM

    MM's Avatar

    for what its worth, my RX580 card was *not* flashed by MVC so I don't think flashing is related to the problem.

    this part says it all for me, that the problem is with the benchmark, not our system, not flashing, not the OS:

    [0430/215850:ERROR:src/geekbench/workload/metal/metal_workload.mm(176)] Error compiling function 'compute_keypoints'
    [0430/215850:ERROR:src/interface/console/consolemain.cpp(770)] Geekbench encountered an internal error and cannot continue. Please contact [email blocked] for assistance.

    Internal error message: CompilerError Compiler encountered an internal error.

  13. 13 Posted by Daniel Toman on 10 May, 2020 04:02 AM

    Daniel Toman's Avatar

    That’s interesting Mel that you did not see the crash with a different GPU. I wonder if that possibly means it is a power overload shutdown from too much GPU power draw, as someone suggested. I’ve never experienced that, so I don’t know what it looks like.

    MM I’m curious does your system show the same type of black screen crash as mine? Or is that error message from some other type of crash? I don’t think I’m able to retrieve any error messages with how hard my system crashes...

  14. 14 Posted by MM on 10 May, 2020 05:23 AM

    MM's Avatar

    There is no other external affect on my 5,1 other than the GB test fails.
    When run in the GUI the progress window just disappears at the point of failure - every time.
    I have to use the command line that exposes the problem is with the GB 5 benchmark.

    I've used multiple cards on this system, some with greater power draws than the RX580.
    I see no evidence of power overload here. That plays nothing into what the log shows me.

    This says it all: -> Geekbench encountered an internal error and cannot continue.

    The problem is the benchmark code; only the GB folks would be able to give reliably more details.

  15. 15 Posted by MC on 07 Jun, 2020 10:02 AM

    MC's Avatar

    I can confirm I have the same issue with metal test on RX580 in HIgh Sierra.
    The test aborts after horizontal detection (there are no power issues though).

    GB4 runs the metal test fine.

    Please fix this, as I just paid for the app.

  16. 16 Posted by Microwa on 09 Jun, 2020 08:13 PM

     Microwa's Avatar

    Hi, sorry for my english (german)

    GB 5.2 crashed with Metal Test on RX 580 Pulse (flashed) but not the MP (3 times)
    GB 4.1.1 do nothing on Metal Test (High Sierra)
    I did lookup on my Hardware Monitor and possible is it the amperage A und performance Watt, explicit CPU IA-Core ? PCIe-slot and 2x 6 pin Connector are ok,
    also Power Supply. Can anybody replica ?
    Attach File 1 left GB 4.1.1 right GB 5.2 Amperage
    Attach File 2 left GB 4.1.1 right GB 5.2 Watt
    I don't know what is the limit for the CPU-Core, anyone know that?
    Also is it possible GB have a Problem.

  17. 17 Posted by MC on 13 Jun, 2020 10:29 AM

    MC's Avatar

    Latest update (5.2) still fails metal test half way through.

  18. 18 Posted by John Stuchbery on 28 Jun, 2020 09:46 PM

    John Stuchbery's Avatar

    Just a thought from someone whose MB5,1 where I too have a Radeon RX 580 graphics card but never had any problems UNTIL I updated one of my two monitors to a DELL P2415Q (4K capable) screen running alongside my old DELL 2407WFP (HD Screen). Running the new screen in 2560 x 1440 while the old screen is 1920 x 1200 results in system crash when playing video full screen on the new DELL!

    Running them both at 1920 x 1080 (new DELL) and 1920 x 1200 (old DELL) seems to be ok?????? Is this the dreaded power supply issue mentioned in this thread? Maybe I should unplug a few off the many USB devices I have installed...

  19. 19 Posted by Joca on 07 Jul, 2020 07:12 PM

    Joca's Avatar

    Same issue on my iMac 27 Mid 2011, using Radeon 6970M.
    Screen goes black on the final test.
    First time using this app, is this a new issue ?

  20. 20 Posted by Philipp on 07 Jul, 2020 08:10 PM

    Philipp's Avatar

    same here. I am on a ms surface book 2 (gtx960) screen goes black, spinning loading mouse cursor, no reaction. only caps lock light works. had to shut down by holding power button 10 secs. no else crash in ages..
    i was running in battery mode with no power cable connected.

  21. 21 Posted by Michael on 13 Aug, 2020 09:32 PM

    Michael's Avatar

    Same freeze on Compute, running 5770 so not a power hungry card, GB is 5.2.3, Runs CPU test fine, starts Compute test but then goes to blank screen screen saver display unresponsive, then finally back to trying to do something with Safari, no doubt uploading the results but that just sits at the Favourites screen. Unlike the CPU test that does end up posting/publishing the results online. Mac Pro 2010 5,1

  22. 22 Posted by Brandon on 04 Sep, 2020 03:12 PM

    Brandon's Avatar

    Same result here. Please fix this issue because it makes it very difficult to sell these as people want to see a successfully completed Geekbench 5 test in order to purchase.

  23. 23 Posted by Microwa on 09 Sep, 2020 01:49 PM

    Microwa's Avatar

    Hi, Geekbench isn't my Product, pls ask the owner. I did only investigate why happened after install rx580 on may Mac. Without result!!!

    best regard
    Frank

    Gesendet: Freitag, 04. September 2020 um 17:12 Uhr
    Von: "Brandon" <[email blocked]>
    An: [email blocked]
    Betreff: Re: Geekbench 5 Compute test crashes RX580 Mac Pro 2010 [Geekbench #36539]
    <!--pre { width: 92.0%; margin: 10.0px 2.0%; padding: 5.0px 2.0%; background: rgb(239,239,239); border: 1.0px solid rgb(214,214,214); } blockquote { margin-left: 0; padding-left: 1.0em; border-left: 5.0px solid rgb(204,204,204); } -->

    // Please reply above this line
    ==================================================

    From: Brandon

    Same result here. Please fix this issue because it makes it very difficult to sell these as people want to see a successfully completed Geekbench 5 test in order to purchase.

    On Thu, Aug 13 at 02:32 PM PDT, Michael wrote:

    Same freeze on Compute, running 5770 so not a power hungry card, GB is 5.2.3, Runs CPU test fine, starts Compute test but then goes to blank screen screen saver display unresponsive, then finally back to trying to do something with Safari, no doubt uploading the results but that just sits at the Favourites screen. Unlike the CPU test that does end up posting/publishing the results online. Mac Pro 2010 5,1

    Having trouble reading this? View this discussion online: Geekbench 5 Compute test crashes RX580 Mac Pro 2010.

    Reply with #ignore to stop receiving notifications for this discussion.


  24. 24 Posted by danny t on 10 Sep, 2020 11:21 PM

    danny t's Avatar

    Hi everyone, I'm the original poster. I now have a second Mac Pro and a
    different GPU and since I've moved around the GPUs I thought I would test
    out Geekbench again.

    My Mac Pro 2010 system that was crashing last year with the RX580, now has
    an RX Vega 56 (MSI AirBoost OC) with an EVGA PowerLink power load balancer.
    It's set to the lower-power BIOS switch. That computer now runs the latest
    Geekbench 5.2.3 Compute tests with Metal or OpenCL without crashing.
    Metal results: https://browser.geekbench.com/v5/compute/1474744
    OpenCL results: https://browser.geekbench.com/v5/compute/1474749

    The RX580 GPU is now in a Mac Pro 2009 (4,1 > 5,1) 12-core with 2x X5690
    3.46Ghz Xeon CPUs, 96GB RAM, Mac OS High Sierra on a Samsung EVO 850 SATA
    SSD. I use a dual mini-6 pin to single 8-pin power cable, that I believe
    should balance the power draw well enough between the two PCIe aux power
    ports. This computer also does not crash running the latest Geekbench 5.2.3
    Compute tests. It's not showing the problem I had a year ago, in other
    words. Perhaps the latest Geekbench has fixed it?

    However, on this MP 2009 + RX580 High Sierra configuration, it won't
    complete the Metal test. It completes the OpenCL test (results here:
    https://browser.geekbench.com/v5/compute/1474802) but the Metal test never
    pops up a result score in the GUI.

    Running the Metal test from the command line as John from Primate Labs
    recommended, here is the output I get:

    $ /Applications/Geekbench\ 5.app/Contents/Resources/geekbench_x86_64
    --compute metal

    Geekbench 5.2.3 Tryout : https://www.geekbench.com/

    Geekbench 5 is in tryout mode.

    Geekbench 5 requires an active Internet connection when in tryout mode, and

    automatically uploads test results to the Geekbench Browser. Other features

    are unavailable in tryout mode.

    Buy a Geekbench 5 license to enable offline use and remove the limitations
    of

    tryout mode.

    If you would like to purchase Geekbench you can do so online:

      https://store.primatelabs.com/v5

    If you have already purchased Geekbench, enter your email address and
    license

    key from your email receipt with the following command line:

      /Applications/Geekbench 5.app/Contents/Resources/geekbench_x86_64 -r
    <email

    address> <license key>

      Running Gathering system information

    System Information

      Operating System macOS 10.13.6 (Build 17G14019)

      Model MacPro5,1

      Model ID MacPro5,1

      Motherboard Apple Inc. Mac-F221BEC8

      BIOS Apple Inc. 144.0.0.0.0

    Processor Information

      Name Intel Xeon X5690

      Topology 2 Processors, 12 Cores, 24 Threads

      Identifier GenuineIntel Family 6 Model 44 Stepping 2

      Base Frequency 3.46 GHz

      L1 Instruction Cache 32.0 KB x 6

      L1 Data Cache 32.0 KB x 6

      L2 Cache 256 KB x 6

      L3 Cache 12.0 MB

    Memory Information

      Size 96.0 GB

      Type DDR3

      Clock Frequency 666 MHz

    Metal

      Running Sobel

      Running Canny

      Running Stereo Matching

      Running Histogram Equalization

      Running Gaussian Blur

      Running Depth of Field

      Running Face Detection

      Running Horizon Detection

      Running Feature Matching

    [0910/160710:ERROR:src/geekbench/workload/metal/metal_workload.mm(173)]
    Error compiling function 'compute_keypoints'

    [0910/160710:ERROR:src/interface/console/consolemain.cpp(808)] Geekbench
    encountered an internal error and cannot continue. Please contact
    [email blocked] for assistance.

    Internal error message: CompilerError Compiler encountered an internal
    error.

    Also thanks to all those who have posted. I think this thread may have
    become kind of a catch-all for bug reports about Geekbench crashing on all
    kinds of computers. If you're having problems with a different kind of
    computer setup, particularly on Windows, I'd recommend starting a new
    thread with your unique situation! Also because, as you can see above,
    someone from Primate Labs has responded only once here and that was a year
    ago. This doesn't seem to be getting much attention. But perhaps the above
    debug info will be enough to merit a response this time? Thanks!

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