iOS 13 App Crashes On Launch

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P

11 Sep, 2019 10:08 PM

Are you aware that both Geekbench 3 and 4 crash on startup in iOS 13 GM? What makes matters worse is that you’re now charging for version 5, so it seems a bit greedy to not update your old apps just to get people to have to pay for your new version. Either stabilize your old apps, so they still work or create a free one to replace the previous versions. Also, have a way to migrate the old data from old to new from the iOS device itself because now all my old scores and data from version 3 are not accessible since the app won’t launch!!!

  1. Support Staff 1 Posted by John on 13 Sep, 2019 05:17 PM

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    Thank you for your message. We're unable to reproduce the issue with Geekbench 4 for iOS on the iOS 13 GM. Which iOS device are you using?

  2. 2 Posted by Paul on 20 Sep, 2019 06:59 AM

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    IPhone XR iOS 13, Geekbench 3, same issue here

  3. 3 Posted by jpyeol on 21 Sep, 2019 01:42 PM

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    same issue here, Geekbench 3 won’t start on iOS 13 GM

  4. Support Staff 4 Posted by John on 21 Sep, 2019 03:57 PM

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    Unfortunately we no longer support Geekbench 3 for iOS, so we won't address the iOS 13 crash. For users on modern hardware we strongly recommend upgrading to Geekbench 5, as it provides a far more realistic measure of performance than Geekbench 3.

  5. 5 Posted by jpyeol on 21 Sep, 2019 05:15 PM

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    i mean we paid for the app before so meaning the update should be free, not by updating the app per ios update and asking old customers to pay again for the updated app. it’s unfair. if i’ll be upgrading from geekbench 3 to 5 i would have to pay for it, again, like come on, the upgrade should be free since we already purchased the app. like, do u pay for twitter if it gets updated? or pay for other apps if it gets updated? no. and clearly you guys are.

  6. Support Staff 6 Posted by John on 22 Sep, 2019 05:35 AM

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    Our business model is different than Twitter's business model. They sell advertising, we sell software. If you're not happy with the fact we charge for major upgrades, then please don't purchase the upgrade.

  7. 7 Posted by Paul on 22 Sep, 2019 06:35 AM

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    Are you actually proofreading what you’re posting? I couldn’t give a rats arse what business model you employ, I have the exact same phone prior to the iOS update and I was using it just fine until it was decided you need to stop support and move to other version. If I wanted or knew this was happening I would’ve purchased (key word here) that version so I don’t have this conversation with someone so cocky and ignorant. Organise to rectify this or else this is going to hurt you in the long run. Pro-tip: don’t bite hands that feed you

  8. 8 Posted by jpyeol on 22 Sep, 2019 06:54 AM

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    i don’t care on what business model you’re talking about, if you’re going to upgrade the app and make us to purchase it again, y’all should issue a refund for the app that we purchased before if you don’t issue a free upgrade for your customers. y’all are too greedy for money, don’t make an app if you don’t make it compatible with the updates. scam. you’re useless like your outdated apps.

  9. 9 Posted by Weston on 23 Sep, 2019 02:55 AM

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    Creating a new version with new feature and charging for them is fine. Not supporting old versions to force people to pay for the upgrade is greedy and unethical. It seems like the app was updated to NOT support the new version of iOS. Microsoft uses the same business model and supported the windows XP for 12 years. I think us users should complain to Apple. Johns response is proof that Primal Labs is intentionally not supporting older software. Take a screenshot before he removes his posts.

    If I end up having to buy the new app, the review will not be nice.

  10. Support Staff 10 Posted by John on 23 Sep, 2019 04:26 AM

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    Geekbench 3 was first released over six years ago, and Geekbench 3 for iOS was removed from sale over three years ago. At some point we have to drop support for older releases and focus on our newer releases.

    I understand that folks are frustrated but I don't think this discussion will be productive moving forward so I'm closing the thread.

  11. John closed this discussion on 23 Sep, 2019 04:26 AM.

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