Geekbench 4.2.3 Not Launching
My machine is having trouble launching Geekbench 4. I get the splash screen, and then it disappears. This happened with 4.2.2 as well. I thought that maybe a patch was needed, but I'm still completely unable to use Geekbench.
My specs are:
Latest Version of Windows 10
i5 7600K
8 gigs of DDR4
Asus 1060 3 gig GPU
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Support Staff 1 Posted by Sarah on 30 May, 2018 03:02 PM
Hi straitouttacompton,
I apologize for any trouble this has caused, and thanks for letting us know this is still happening. Does an error message come up when the splash screen disappears?
Thanks for providing your specs.
Warm regards,
Sarah
Primate Labs Inc.
2 Posted by straitouttacomp... on 01 Jun, 2018 09:32 AM
Hi Sarah,
Unfortunately there is no error message that appears after the splash screen. The Geekbench 4 logo simply disappears after trying to launch.
Support Staff 3 Posted by Sarah on 01 Jun, 2018 03:45 PM
Hi straitouttacompton,
I've let the team know about this, and we'll get to it when possible. Are you using a Tryout, Regular or Pro version?
Thanks,
Sarah
Primate Labs Inc.
4 Posted by straitouttacomp... on 01 Jun, 2018 09:24 PM
I’m using the tryout version. Also, I downloaded the tryout version of Geekbench 3 and that has no issues launching for me. Weirdly enough as well, the GFXBench benchmark will not launch either. I know GFXBench isn’t affiliated with Primate Labs, but it still might mean something is configured wrong on my PC.
Support Staff 5 Posted by Sarah on 04 Jun, 2018 04:00 PM
Hi straitouttacompton,
Interesting! We will take a closer look at this as soon as possible. I'll let you know if I have any updates.
Let me know if you need help with anything else in the meantime.
Warmly,
Sarah
Primate Labs Inc.
6 Posted by Jesse on 15 Jun, 2018 02:14 AM
Hi Sarah,
I stumbled on this thread when Googling this same issue. Here's the log from Windows Event Viewer in case that helps any:
Log Name: Application
Source: Application Error
Date: 6/14/2018 7:12:32 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JESSE-HTPC
Description:
Faulting application name: Geekbench 4.exe, version: 0.0.0.0, time stamp: 0x5afadb55
Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a96b06e
Exception code: 0xc000041d
Fault offset: 0x00026204
Faulting process id: 0x1bbc
Faulting application start time: 0x01d4044e4ee8ae16
Faulting application path: C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll
Report Id: 814c8e77-8a88-4381-91f6-aa7e5646fee5
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-15T02:12:32.612232900Z" />
<EventRecordID>1652</EventRecordID>
<Channel>Application</Channel>
<Computer>JESSE-HTPC</Computer>
<Security />
</System>
<EventData>
<Data>Geekbench 4.exe</Data>
<Data>0.0.0.0</Data>
<Data>5afadb55</Data>
<Data>igdrclneo32.dll</Data>
<Data>0.0.0.0</Data>
<Data>5a96b06e</Data>
<Data>c000041d</Data>
<Data>00026204</Data>
<Data>1bbc</Data>
<Data>01d4044e4ee8ae16</Data>
<Data>C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe</Data>
<Data>C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll</Data>
<Data>814c8e77-8a88-4381-91f6-aa7e5646fee5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Support Staff 7 Posted by Sarah on 15 Jun, 2018 03:13 PM
Hi Jesse,
I appreciate you sharing that. Could you let us know what your system details are as well? This will help us take a closer look at the issue.
Thanks,
Sarah
Primate Labs Inc.
8 Posted by Jesse Palman on 15 Jun, 2018 10:53 PM
Hi Sarah,
Please see System Report below:
OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JESSE-HTPC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz, 3900 Mhz, 2 Core(s),
4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P2.50, 3/16/2018
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.1"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.96 GB
Available Physical Memory 5.68 GB
Total Virtual Memory 12.5 GB
Available Virtual Memory 8.41 GB
Page File Space 4.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device
encryption: TPM is not usable, PCR7 binding is not supported, Hardware
Security Test Interface failed and device is not InstantGo, Un-allowed DMA
capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Thanks!
Jesse