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Geekbench 4.2.3 Not Launching

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straitouttacompton

30 May, 2018 11:38 AM

My machine is having trouble launching Geekbench 4. I get the splash screen, and then it disappears. This happened with 4.2.2 as well. I thought that maybe a patch was needed, but I'm still completely unable to use Geekbench.

My specs are:
Latest Version of Windows 10
i5 7600K
8 gigs of DDR4
Asus 1060 3 gig GPU

1. Support Staff 1 Posted by Sarah on 30 May, 2018 03:02 PM

   

   Hi straitouttacompton,

   I apologize for any trouble this has caused, and thanks for letting us know this is still happening. Does an error message come up when the splash screen disappears?

   Thanks for providing your specs.

   Warm regards,

   Sarah
   Primate Labs Inc.

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2. 2 Posted by straitouttacomp... on 01 Jun, 2018 09:32 AM

   

   Hi Sarah,

   Unfortunately there is no error message that appears after the splash screen. The Geekbench 4 logo simply disappears after trying to launch.

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3. Support Staff 3 Posted by Sarah on 01 Jun, 2018 03:45 PM

   

   Hi straitouttacompton,

   I've let the team know about this, and we'll get to it when possible. Are you using a Tryout, Regular or Pro version?

   Thanks,

   Sarah
   Primate Labs Inc.

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4. 4 Posted by straitouttacomp... on 01 Jun, 2018 09:24 PM

   

   I’m using the tryout version. Also, I downloaded the tryout version of Geekbench 3 and that has no issues launching for me. Weirdly enough as well, the GFXBench benchmark will not launch either. I know GFXBench isn’t affiliated with Primate Labs, but it still might mean something is configured wrong on my PC.

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5. Support Staff 5 Posted by Sarah on 04 Jun, 2018 04:00 PM

   

   Hi straitouttacompton,

   Interesting! We will take a closer look at this as soon as possible. I'll let you know if I have any updates.

   Let me know if you need help with anything else in the meantime.

   Warmly,

   Sarah
   Primate Labs Inc.

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6. 6 Posted by Jesse on 15 Jun, 2018 02:14 AM

   

   Hi Sarah,

   I stumbled on this thread when Googling this same issue. Here's the log from Windows Event Viewer in case that helps any:

   Log Name: Application
   Source: Application Error
   Date: 6/14/2018 7:12:32 PM
   Event ID: 1000
   Task Category: (100)
   Level: Error
   Keywords: Classic
   User: N/A
   Computer: JESSE-HTPC
   Description:
   Faulting application name: Geekbench 4.exe, version: 0.0.0.0, time stamp: 0x5afadb55
   Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a96b06e
   Exception code: 0xc000041d
   Fault offset: 0x00026204
   Faulting process id: 0x1bbc
   Faulting application start time: 0x01d4044e4ee8ae16
   Faulting application path: C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe
   Faulting module path: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll
   Report Id: 814c8e77-8a88-4381-91f6-aa7e5646fee5
   Faulting package full name:
   Faulting package-relative application ID:
   Event Xml:
   <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
     <System>
       <Provider Name="Application Error" />
       <EventID Qualifiers="0">1000</EventID>
       <Level>2</Level>
       <Task>100</Task>
       <Keywords>0x80000000000000</Keywords>
       <TimeCreated SystemTime="2018-06-15T02:12:32.612232900Z" />
       <EventRecordID>1652</EventRecordID>
       <Channel>Application</Channel>
       <Computer>JESSE-HTPC</Computer>
       <Security />
     </System>
     <EventData>
       <Data>Geekbench 4.exe</Data>
       <Data>0.0.0.0</Data>
       <Data>5afadb55</Data>
       <Data>igdrclneo32.dll</Data>
       <Data>0.0.0.0</Data>
       <Data>5a96b06e</Data>
       <Data>c000041d</Data>
       <Data>00026204</Data>
       <Data>1bbc</Data>
       <Data>01d4044e4ee8ae16</Data>
       <Data>C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe</Data>
       <Data>C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo32.dll</Data>
       <Data>814c8e77-8a88-4381-91f6-aa7e5646fee5</Data>
       <Data>
       </Data>
       <Data>
       </Data>
     </EventData>
   </Event>

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7. Support Staff 7 Posted by Sarah on 15 Jun, 2018 03:13 PM

   

   Hi Jesse,

   I appreciate you sharing that. Could you let us know what your system details are as well? This will help us take a closer look at the issue.

   Thanks,

   Sarah
   Primate Labs Inc.

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8. 8 Posted by Jesse Palman on 15 Jun, 2018 10:53 PM

   

   Hi Sarah,

   Please see System Report below:

   OS Name Microsoft Windows 10 Pro
   Version 10.0.17134 Build 17134
   Other OS Description Not Available
   OS Manufacturer Microsoft Corporation
   System Name JESSE-HTPC
   System Manufacturer To Be Filled By O.E.M.
   System Model To Be Filled By O.E.M.
   System Type x64-based PC
   System SKU To Be Filled By O.E.M.
   Processor Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz, 3900 Mhz, 2 Core(s),
   4 Logical Processor(s)
   BIOS Version/Date American Megatrends Inc. P2.50, 3/16/2018
   SMBIOS Version 3.0
   Embedded Controller Version 255.255
   BIOS Mode UEFI
   BaseBoard Manufacturer ASRock
   BaseBoard Model Not Available
   BaseBoard Name Base Board
   Platform Role Desktop
   Secure Boot State Off
   PCR7 Configuration Binding Not Possible
   Windows Directory C:\Windows
   System Directory C:\Windows\system32
   Boot Device \Device\HarddiskVolume2
   Locale United States
   Hardware Abstraction Layer Version = "10.0.17134.1"
   Time Zone Pacific Daylight Time
   Installed Physical Memory (RAM) 8.00 GB
   Total Physical Memory 7.96 GB
   Available Physical Memory 5.68 GB
   Total Virtual Memory 12.5 GB
   Available Virtual Memory 8.41 GB
   Page File Space 4.50 GB
   Page File C:\pagefile.sys
   Kernel DMA Protection Off
   Virtualization-based security Not enabled
   Device Encryption Support Reasons for failed automatic device
   encryption: TPM is not usable, PCR7 binding is not supported, Hardware
   Security Test Interface failed and device is not InstantGo, Un-allowed DMA
   capable bus/device(s) detected, TPM is not usable
   Hyper-V - VM Monitor Mode Extensions Yes
   Hyper-V - Second Level Address Translation Extensions Yes
   Hyper-V - Virtualization Enabled in Firmware Yes
   Hyper-V - Data Execution Protection Yes

   Thanks!
   Jesse

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9. Support Staff 9 Posted by Sarah on 18 Jun, 2018 04:45 PM

   

   Hi Jesse,

   Thanks for providing that information. I've passed it on to the team so we can take a look as soon as possible. If I have any updates, I'll let you know.

   All the best,

   Sarah
   Primate Labs Inc.

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10. 10 Posted by markus.steck on 16 Jul, 2018 03:33 PM

    

    I solved this problem on my laptop, my solution may be valid only on my machine however.
    I enclose a PDF explaining the steps I took to solve this.

    Kind regards,

    Markus

    • Problem_resolution_for_Geekbench_startup_problem.pdf 50.1 KB
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