Geekbench 4 will not start after installing new graphics card Win 10

Chris's Avatar

Chris

11 May, 2018 01:46 AM

After installing a GTX 1060 on a Windows 10 PC Geekbench will not run except in command line mode. I have tried uninstalling and reinstalling. Please help I purchased a license but I cannot get the program to run now. All else runs great with the new graphics card

  1. Support Staff 1 Posted by Sarah on 11 May, 2018 02:53 PM

    Sarah's Avatar

    Hi Chris,

    Thanks for posting. I apologize for the trouble this has caused. I'd like to ask you a couple of questions so I can take a closer look at this issue.

    When you reinstalled, did you install Geekbench version 4.2.2 from the website? Which update version number of Windows 10 are you using?

    Are you receiving any error messages? And do you get as far as the splash screen or does nothing happen at all?

    Thanks,

    Sarah
    Primate Labs Inc.

  2. 2 Posted by Chris Cook on 11 May, 2018 07:23 PM

    Chris Cook's Avatar

    Thanks for responding.

    Answers to your questions:
    1. Yes 4.2.2 from the website
    2. Windows 1803 ,OS build : 17134.48

    Thanks

    Let me know how to fix

    Chris
    2818552937

    Sent from my iPad

  3. Support Staff 3 Posted by Sarah on 14 May, 2018 03:44 PM

    Sarah's Avatar

    Hi Chris,

    Thanks for the details. I've passed the issue on to the team and we will take a look as soon as we can. I appreciate your patience.

    Are you having any issues while using the command line?

    Warm regards,

    Sarah
    Primate Labs Inc.

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