Geekbench 4.2 crashes at launch

Cheekymonkey's Avatar

Cheekymonkey

06 May, 2018 10:02 AM

Every single time.

I'm on the latest version of Windows 10. This is a dual boot machine, and on the MacOS side, Geekbench works fine.

  1. 1 Posted by straitouttacomp... on 06 May, 2018 10:11 PM

    straitouttacompton's Avatar

    I'm having the same issue on my home-built machine running the latest version of Windows 10.

  2. 2 Posted by Leo on 07 May, 2018 10:00 AM

    Leo's Avatar

    Same here. Cannot get Geekbench to launch - splashscreen comes up, then nada.

    Running W10, build 1803.

  3. Support Staff 3 Posted by Sarah on 07 May, 2018 05:25 PM

    Sarah's Avatar

    Hi Cheekymonkey, straitouttacompton and Leo,

    Thanks for posting about this. I'd like to ask a couple of questions so we can take a closer look at the issue.

    Thank you for sharing your specific versions of Windows 10. Could you share which processor you are using as well?

    Thanks,

    Sarah
    Primate Labs Inc.

  4. 4 Posted by leo.stretch on 07 May, 2018 06:36 PM

    leo.stretch's Avatar

    Hi Sarah,

     

    I’m running an i7 6700K. Overclocked to 4.3, but was also closing out under stock speed too.

     

    Attached a copy of CPU-Z report.

     

    Thanks, Leo

     

     

     

     

    Leo Stretch

    07951 697076

    [email blocked]

  5. 5 Posted by Cheekymonkey on 07 May, 2018 07:40 PM

    Cheekymonkey's Avatar

    W10 Pro 64, v1709, os build 16299.371
    Asrock Z370 Killer SLI/AC, all auto stock speeds
    I5 8400 @ 2.80GHz
    MSI RX460 2GB at stock
    G Skill TridentZ F4-3000C15D-16GTZ 16GB 3000MHz (actually running at 2133)
    Samsung 960 NVME m.2 (boot drive)
    Samsung 850 evo ssd
    Hitachi HDD

    No apps foregrounded, these were running in background:
    MSI Afterburner v4.4.2
    Radeon Drivers 18.3.4
    Windows Defender
    Canon IJ Network scan util

  6. 6 Posted by Cheekymonkey on 07 May, 2018 10:24 PM

    Cheekymonkey's Avatar

    More data from event viewer -- also attached one of the Windows error reports:

    Application Error
    Faulting application name: Geekbench 4.exe, version: 0.0.0.0, time stamp: 0x5a846601
    Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a774a04
    Exception code: 0xc0000005
    Fault offset: 0x00025d64
    Faulting process id: 0x2cf4
    Faulting application start time: 0x01d3e650fbd3df4c
    Faulting application path: C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\kit126731.inf_amd64_1905c9d5f38631d9\igdrclneo32.dll
    Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535
    Faulting package full name:
    Faulting package-relative application ID:

    Windows Error Reporting:
    Fault bucket 1307242707741731427, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Geekbench 4.exe
    P2: 0.0.0.0
    P3: 5a846601
    P4: igdrclneo32.dll
    P5: 0.0.0.0
    P6: 5a774a04
    P7: c0000005
    P8: 00025d64
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D88.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F3F.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F4D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F6D.tmp.txt

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Geekbench 4.exe_79824c8be52d8512b7bd23ffd36ad8bad7765f78_5443240e_23c928f1

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535
    Report Status: 268435456

  7. Support Staff 7 Posted by Sarah on 08 May, 2018 03:20 PM

    Sarah's Avatar

    Hi all,

    I appreciate all of the information you've provided. I've passed the issue on to the team and we will take a look as soon as we can. I'll update this thread when I have an update. Let me know if you have any other concerns.

    Thanks,

    Sarah
    Primate Labs Inc.

  8. 8 Posted by Suli on 07 Oct, 2018 02:04 AM

    Suli's Avatar

    Same problem here. Since May 8, you got no updates right? So we can just get another software and quit waiting this long for nothing.

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