tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/27202-geekbench-42-crashes-at-launchPrimate Labs: Discussion 2018-11-09T14:34:26Ztag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-06T22:11:59Z2018-05-06T22:12:00ZGeekbench 4.2 crashes at launch<div><p>I'm having the same issue on my home-built machine running the latest version of Windows 10.</p></div>straitouttacomptontag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-07T10:00:18Z2018-05-07T10:00:20ZGeekbench 4.2 crashes at launch<div><p>Same here. Cannot get Geekbench to launch - splashscreen comes up, then nada.</p>
<p>Running W10, build 1803.</p></div>Leotag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-07T17:25:21Z2018-05-07T17:25:21ZGeekbench 4.2 crashes at launch<div><p>Hi Cheekymonkey, straitouttacompton and Leo,</p>
<p>Thanks for posting about this. I'd like to ask a couple of questions so we can take a closer look at the issue.</p>
<p>Thank you for sharing your specific versions of Windows 10. Could you share which processor you are using as well?</p>
<p>Thanks,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-07T18:36:55Z2018-05-07T18:36:57ZGeekbench 4.2 crashes at launch<div><p>Hi Sarah,</p>
<p>I’m running an i7 6700K. Overclocked to 4.3, but was also closing out under stock speed too.</p>
<p>Attached a copy of CPU-Z report.</p>
<p>Thanks, Leo</p>
<p>Leo Stretch</p>
<p>07951 697076</p>
<p><a href="mailto:leo.stretch@gmail.com">leo.stretch@gmail.com</a></p></div>leo.stretchtag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-07T19:40:42Z2018-05-07T19:40:44ZGeekbench 4.2 crashes at launch<div><p>W10 Pro 64, v1709, os build 16299.371<br>
Asrock Z370 Killer SLI/AC, all auto stock speeds<br>
I5 8400 @ 2.80GHz<br>
MSI RX460 2GB at stock<br>
G Skill TridentZ F4-3000C15D-16GTZ 16GB 3000MHz (actually running at 2133)<br>
Samsung 960 NVME m.2 (boot drive)<br>
Samsung 850 evo ssd<br>
Hitachi HDD</p>
<p>No apps foregrounded, these were running in background:<br>
MSI Afterburner v4.4.2<br>
Radeon Drivers 18.3.4<br>
Windows Defender<br>
Canon IJ Network scan util</p></div>Cheekymonkeytag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-07T22:24:25Z2018-05-07T22:24:26ZGeekbench 4.2 crashes at launch<div><p>More data from event viewer -- also attached one of the Windows error reports:</p>
<p>Application Error<br>
Faulting application name: Geekbench 4.exe, version: 0.0.0.0, time stamp: 0x5a846601<br>
Faulting module name: igdrclneo32.dll, version: 0.0.0.0, time stamp: 0x5a774a04<br>
Exception code: 0xc0000005<br>
Fault offset: 0x00025d64<br>
Faulting process id: 0x2cf4<br>
Faulting application start time: 0x01d3e650fbd3df4c<br>
Faulting application path: C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe<br>
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\kit126731.inf_amd64_1905c9d5f38631d9\igdrclneo32.dll<br>
Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535<br>
Faulting package full name:<br>
Faulting package-relative application ID:</p>
<p>Windows Error Reporting:<br>
Fault bucket 1307242707741731427, type 1<br>
Event Name: APPCRASH<br>
Response: Not available<br>
Cab Id: 0</p>
<p>Problem signature:<br>
P1: Geekbench 4.exe<br>
P2: 0.0.0.0<br>
P3: 5a846601<br>
P4: igdrclneo32.dll<br>
P5: 0.0.0.0<br>
P6: 5a774a04<br>
P7: c0000005<br>
P8: 00025d64<br>
P9:<br>
P10:</p>
<p>Attached files:<br>
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D88.tmp.dmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F3F.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F4D.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1F6D.tmp.txt</p>
<p>These files may be available here:<br>
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Geekbench 4.exe_79824c8be52d8512b7bd23ffd36ad8bad7765f78_5443240e_23c928f1</p>
<p>Analysis symbol:<br>
Rechecking for solution: 0<br>
Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535<br>
Report Status: 268435456</p></div>Cheekymonkeytag:support.primatelabs.com,2011-01-31:Comment/452329762018-05-08T15:20:57Z2018-05-08T15:20:57ZGeekbench 4.2 crashes at launch<div><p>Hi all,</p>
<p>I appreciate all of the information you've provided. I've passed the issue on to the team and we will take a look as soon as we can. I'll update this thread when I have an update. Let me know if you have any other concerns.</p>
<p>Thanks,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/452329762018-10-07T02:04:29Z2018-10-07T02:04:30ZGeekbench 4.2 crashes at launch<div><p>Same problem here. Since May 8, you got no updates right? So we can just get another software and quit waiting this long for nothing.</p></div>Sulitag:support.primatelabs.com,2011-01-31:Comment/452329762018-10-24T03:22:45Z2018-10-24T03:22:46ZGeekbench 4.2 crashes at launch<div><p>I also can't get it to work. Just the slash screen then quits. This is a new install on a new Windows 10 desktop. Geekbench 3 runs OK.</p></div>JoeRtag:support.primatelabs.com,2011-01-31:Comment/452329762018-10-24T23:33:25Z2018-10-24T23:33:26ZGeekbench 4.2 crashes at launch<div><p>Same here, splash and then crashes without an error. In tskmgr the<br>
Geekbench process disappears completely</p></div>Suli T.tag:support.primatelabs.com,2011-01-31:Comment/452329762018-11-02T18:08:21Z2018-11-02T18:08:21ZGeekbench 4.2 crashes at launch<div><p>Hi Joe and Suli,</p>
<p>Could you let me know which GPU(s) you have installed? And what PC model you are using?</p>
<p>If you can find any error logs in Event Viewer, those would be helpful as well.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/452329762018-11-03T00:27:51Z2018-11-03T00:27:52ZGeekbench 4.2 crashes at launch<div><p>Hi Sarah,</p>
<p>My specs are:<br>
CPU: Intel Core i7-7700k @ 4.5GHz<br>
GPU: Nvidia GeForce GTX 1060-6GB<br>
RAM: 16GB DDR4 2600MHz</p>
<p>I cannot check my Event Viewer since i'm not able to use my computer till i get home next monday, will leave only my basic specs for now.</p>
<p>Thank you for your reply Sarah.</p></div>Sulitag:support.primatelabs.com,2011-01-31:Comment/452329762018-11-03T02:42:43Z2018-11-03T02:42:44ZGeekbench 4.2 crashes at launch<div><p>For me the issue seemed to resolved itself after that one day. It's been functioning fine ever since.</p></div>JoeRtag:support.primatelabs.com,2011-01-31:Comment/452329762018-11-05T16:49:30Z2018-11-05T16:49:30ZGeekbench 4.2 crashes at launch<div><p>Thanks for sharing your specs, Suli. Do you have an Intel Integrated Graphics card as well? If so, which driver version do you have?</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/452329762018-11-09T11:36:40Z2018-11-09T11:36:41ZGeekbench 4.2 crashes at launch<div><p>Sorry for my late response,</p>
<p>My cpu has the integrated graphics card aswell (but I don't use it since I have got my dedicated graphic card), which its driver version is 25.20.100.6373, and my dedicated graphic card has the latest version 416.81.</p></div>Suli