Geekbench 4.2 crashes at launch

Cheekymonkey's Avatar


06 May, 2018 10:02 AM

Every single time.

I'm on the latest version of Windows 10. This is a dual boot machine, and on the MacOS side, Geekbench works fine.

  1. 1 Posted by straitouttacomp... on 06 May, 2018 10:11 PM

    straitouttacompton's Avatar

    I'm having the same issue on my home-built machine running the latest version of Windows 10.

  2. 2 Posted by Leo on 07 May, 2018 10:00 AM

    Leo's Avatar

    Same here. Cannot get Geekbench to launch - splashscreen comes up, then nada.

    Running W10, build 1803.

  3. Support Staff 3 Posted by Sarah on 07 May, 2018 05:25 PM

    Sarah's Avatar

    Hi Cheekymonkey, straitouttacompton and Leo,

    Thanks for posting about this. I'd like to ask a couple of questions so we can take a closer look at the issue.

    Thank you for sharing your specific versions of Windows 10. Could you share which processor you are using as well?


    Primate Labs Inc.

  4. 4 Posted by leo.stretch on 07 May, 2018 06:36 PM

    leo.stretch's Avatar

    Hi Sarah,


    I’m running an i7 6700K. Overclocked to 4.3, but was also closing out under stock speed too.


    Attached a copy of CPU-Z report.


    Thanks, Leo





    Leo Stretch

    07951 697076

    [email blocked]

  5. 5 Posted by Cheekymonkey on 07 May, 2018 07:40 PM

    Cheekymonkey's Avatar

    W10 Pro 64, v1709, os build 16299.371
    Asrock Z370 Killer SLI/AC, all auto stock speeds
    I5 8400 @ 2.80GHz
    MSI RX460 2GB at stock
    G Skill TridentZ F4-3000C15D-16GTZ 16GB 3000MHz (actually running at 2133)
    Samsung 960 NVME m.2 (boot drive)
    Samsung 850 evo ssd
    Hitachi HDD

    No apps foregrounded, these were running in background:
    MSI Afterburner v4.4.2
    Radeon Drivers 18.3.4
    Windows Defender
    Canon IJ Network scan util

  6. 6 Posted by Cheekymonkey on 07 May, 2018 10:24 PM

    Cheekymonkey's Avatar

    More data from event viewer -- also attached one of the Windows error reports:

    Application Error
    Faulting application name: Geekbench 4.exe, version:, time stamp: 0x5a846601
    Faulting module name: igdrclneo32.dll, version:, time stamp: 0x5a774a04
    Exception code: 0xc0000005
    Fault offset: 0x00025d64
    Faulting process id: 0x2cf4
    Faulting application start time: 0x01d3e650fbd3df4c
    Faulting application path: C:\Program Files (x86)\Geekbench 4\Geekbench 4.exe
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\kit126731.inf_amd64_1905c9d5f38631d9\igdrclneo32.dll
    Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535
    Faulting package full name:
    Faulting package-relative application ID:

    Windows Error Reporting:
    Fault bucket 1307242707741731427, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Geekbench 4.exe
    P3: 5a846601
    P4: igdrclneo32.dll
    P6: 5a774a04
    P7: c0000005
    P8: 00025d64

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Geekbench 4.exe_79824c8be52d8512b7bd23ffd36ad8bad7765f78_5443240e_23c928f1

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 3b06bfc4-05c0-472c-b761-97d4cc028535
    Report Status: 268435456

  7. Support Staff 7 Posted by Sarah on 08 May, 2018 03:20 PM

    Sarah's Avatar

    Hi all,

    I appreciate all of the information you've provided. I've passed the issue on to the team and we will take a look as soon as we can. I'll update this thread when I have an update. Let me know if you have any other concerns.


    Primate Labs Inc.

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