tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/27016-geekbench-4-pro-fails-with-newer-nvidia-driversPrimate Labs: Discussion 2019-02-09T21:59:12Ztag:support.primatelabs.com,2011-01-31:Comment/451895452018-04-28T17:51:33Z2018-04-28T17:51:34ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>I installed an MSI GEFORCE GXT 1050Ti video adapter in my Windows 10 desktop machine then attempted to run a Geekbench 4 Pro benchmark. Upon starting Geekbench and while the splash screen was present, Geekbench 4 errored out. When I use Visual Studio to examine the debug information, I saw this:</p>
<p>Unhandled exception at 0x5C595DE1 (igdrclneo32.dll) in Geekbench 4.exe: 0xC000041D: An unhandled exception was encountered during a user callback. occurred</p>
<p>Here are the specs on the machine prior to updating the video card: <a href="https://browser.geekbench.com/v4/cpu/4051753">https://browser.geekbench.com/v4/cpu/4051753</a></p>
<p>The Nvidia driver version is 24.21.13.9731 (4/22/2018)</p>
<p>Any help would be appreciated.</p>
<p>Thanks!</p></div>Charles Morristag:support.primatelabs.com,2011-01-31:Comment/451895452018-04-30T16:27:12Z2018-04-30T16:27:12ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>Hi Charles,</p>
<p>Thanks for reaching out about this. I appreciate you sharing all of those details.</p>
<p>Which version of Geekbench 4 Pro are you currently using to run your benchmark?</p>
<p>Thanks,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/451895452018-04-30T16:36:56Z2018-04-30T16:36:57ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>Hi Sarah,</p>
<p>I’m using version 4.2, the latest download available from the Geekbench web site.</p>
<p>Thanks,<br>
Charlie Morris</p>
<p>On Apr 30, 2018, at 5:27 PM, Sarah > wrote:</p></div>Charlie Morristag:support.primatelabs.com,2011-01-31:Comment/451895452018-04-30T20:49:05Z2018-05-03T15:21:52ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>Hi Charles,</p>
<p>Thanks for your response. You said that Geekbench 4 errored out while the splash screen was present. Did any error message pop up at the point? Was there anything else that happened?</p>
<p>Are you able to provide the current update of Windows 10 you have installed? (e.g. Settings > System > About will show a version number such as '1709')</p>
<p>Thanks for answering these questions.</p>
<p>Warm regards,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/451895452018-05-03T00:39:40Z2018-05-03T00:39:41ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>Hi Sarah,</p>
<p>No error message popped up while the Geekbench splash screen was present other than Windows saying the application had failed and offering to go into diagnostic mode.</p>
<p>The Windows version information is as follows:</p>
<p>Edition: Windows 10 Pro<br>
Version: 1803<br>
OS Build: 17134.1</p>
<p>Best,<br>
Charlie Morris</p></div>Charlie Morristag:support.primatelabs.com,2011-01-31:Comment/451895452018-05-03T15:21:23Z2018-05-03T15:21:23ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>Hi Charlie,</p>
<p>Thanks for providing those details. I've passed this issue on to the team and we will take a look at this as soon as possible. I'll let you know if I have an update.</p>
<p>Let me know if there is anything else I can help you with, or if you have any further concerns.</p>
<p>Warm regards,</p>
<p>Sarah<br>
Primate Labs Inc.</p></div>Sarahtag:support.primatelabs.com,2011-01-31:Comment/451895452019-02-09T01:47:35Z2019-02-09T01:47:36ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>I'm now running v4.3.3 with the same results and it's approaching a year later.</p></div>Charlie Morristag:support.primatelabs.com,2011-01-31:Comment/451895452019-02-09T20:27:48Z2019-02-09T20:27:48ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>I believe this is due to a known issue with the Intel OpenCL drivers. Could you update your Intel iGPU drivers and let me know if the issue persists?</p></div>Johntag:support.primatelabs.com,2011-01-31:Comment/451895452019-02-09T21:59:11Z2019-02-09T21:59:11ZGeekbench 4 Pro fails with newer Nvidia drivers<div><p>BINGO! That did it.</p>
<p>Thanks for the assistance!</p></div>Charlie Morris