Sarah on 17 Apr, 2018 09:43 PM
Thanks for your response. There are a couple of versions of Windows 10 Pro (e.g. Version 1607). If you go to Settings > System > About on your computer, under Windows Specifications it should list your version number. If you can provide that, it will be super helpful.
We will look into this as soon as possible, and I'll let you know as soon as I have an update. I appreciate your patience.