Cannot find server

Ron's Avatar

Ron

08 Apr, 2018 04:10 PM

GB produces the message beloe. I rebooted the phone & reinstalled GB4 twice. The internet connection is working fine. How can I get GB working properly?

  1. Support Staff 1 Posted by Colin on 09 Apr, 2018 02:39 PM

    Colin's Avatar

    Hi,

    Thanks for reaching out to us about this. Could you let me know what device you have Geekbench installed on, as well as what version of Geekbench (e.g. 4.2.0) and what operating system version you have installed? Also, are you able to access the Geekbench Browser (https://browser.geekbench.com) from your device's default internet browser?

    In one case, a user encountered a similar issue due to an overzealous ad-blocking program on their device. The Geekbench application does not serve advertisements, but it does rely on a connection to the Geekbench Browser. Do you have any ad-blocking software installed on your device or as a plugin to your default browser? If so, whitelisting the Geekbench Browser may resolve this problem.

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by RonAug999 on 09 Apr, 2018 03:29 PM

    RonAug999's Avatar

    On Mon, Apr 9, 2018, 9:39 PM Colin <[email blocked]> wrote:
    _____

    >
    >
    Thanks for your response. The os is Android 7.1.1
    I can reach the browser at the link you provided, but geekbench still gives
    the same error message. I'm not running any ad blocker.

    I don't know what version of GB I have because I can't get past the error
    screen. It's whatever version is currently in the Google playstore.

    The phone specs and GB error message are attached below to this message.

  3. Support Staff 3 Posted by Colin on 09 Apr, 2018 09:57 PM

    Colin's Avatar

    Hi,

    I see, thanks for following up with me. I'm sorry for any trouble caused by this issue. I'm not certain what would be causing this issue, though I've passed this information along to my team and I'll let you know as soon as I can if we can provide more information or an update to resolve this issue.

    All the best,
    Colin
    Primate Labs Inc.

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