Requires an active internet connection problem (On Wi-Fi and Cellular)

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Shubshub

24 Mar, 2018 10:03 PM

Using my new Oppo A75 and trying to run Geekbench but getting an issue of "Geekbench encountered an error communicating with the Geekbench Browser. Geekbench requires an active internet connection in order to run benchmarks."

I am able to access browser.geekbench.com from my phones internet browser and I am connected to Wi-Fi (I've even tested it over Cellular data)

How can I fix this?

  1. 1 Posted by Anurag on 25 Mar, 2018 07:01 AM

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  2. Support Staff 2 Posted by Colin on 26 Mar, 2018 03:19 PM

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    Hi,

    Thanks for letting us know about this, and I'm sorry for any trouble caused by this issue. This is quite unusual behaviour. Could you let me know what version of Geekbench 4 (e.g. 4.2.0) and what operating system version you're using so that we can take a closer look?

    Also, could you let me know if you're using any ad-blocking apps or browser plugins on your Oppo A75? One user did encounter a problem where their ad-blocking software was preventing Geekbench 4 from accessing the internet, and whitelisting Geekbench resolved the problem.

    All the best,
    Colin
    Primate Labs Inc.

  3. 3 Posted by Shubshub on 26 Mar, 2018 08:37 PM

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    Hi, Running Android 7.1.1 No Ad Blocking apps or Browser Plugins and using Geekbench 4.2.0

  4. Support Staff 4 Posted by Colin on 27 Mar, 2018 02:14 PM

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    Hi Shubshub,

    Thank you for following up with me. I'll pass this information along to my team and let you know as soon as I can if we can provide more information or an update to resolve this.

    @Anurag,

    I'm sorry for not addressing your concern in my previous comment in this thread -- our spam filter was acting a bit overzealously, and I didn't immediately see your comment. I've followed up with you in your other thread here.

    All the best,
    Colin
    Primate Labs Inc.

  5. 5 Posted by Sourabh Anand on 22 Oct, 2018 07:30 AM

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    I am also getting same problem with my new Nokia 5.1 plus. Please provide me with further information.
    Thanks.

  6. Support Staff 6 Posted by Sarah on 23 Oct, 2018 04:48 PM

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    Hi Sourabh,

    Thanks for letting us know. Are you able to access the Geekbench Browser in your default browser on Android?

    I will let the team know about this and I'll post here if I have any updates for you.

  7. 7 Posted by SOURABH ANAND on 23 Oct, 2018 04:54 PM

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    Yes I am able to connect with geekbench browser in my default browser.

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