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Requires an active internet connection problem (On Wi-Fi and Cellular)

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Shubshub

24 Mar, 2018 10:03 PM

Using my new Oppo A75 and trying to run Geekbench but getting an issue of "Geekbench encountered an error communicating with the Geekbench Browser. Geekbench requires an active internet connection in order to run benchmarks."

I am able to access browser.geekbench.com from my phones internet browser and I am connected to Wi-Fi (I've even tested it over Cellular data)

How can I fix this?

1. 1 Posted by Anurag on 25 Mar, 2018 07:01 AM

   

   Same issue in redmi note 5 pro

   • Screenshot_2018-03-25-12-26-31-867_com.primatelabs.geekbench.png 107 KB
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2. 2 Posted by Colin on 26 Mar, 2018 03:19 PM

   

   Hi,

   Thanks for letting us know about this, and I'm sorry for any trouble caused by this issue. This is quite unusual behaviour. Could you let me know what version of Geekbench 4 (e.g. 4.2.0) and what operating system version you're using so that we can take a closer look?

   Also, could you let me know if you're using any ad-blocking apps or browser plugins on your Oppo A75? One user did encounter a problem where their ad-blocking software was preventing Geekbench 4 from accessing the internet, and whitelisting Geekbench resolved the problem.

   All the best,
   Colin
   Primate Labs Inc.

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3. 3 Posted by Shubshub on 26 Mar, 2018 08:37 PM

   

   Hi, Running Android 7.1.1 No Ad Blocking apps or Browser Plugins and using Geekbench 4.2.0

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4. 4 Posted by Colin on 27 Mar, 2018 02:14 PM

   

   Hi Shubshub,

   Thank you for following up with me. I'll pass this information along to my team and let you know as soon as I can if we can provide more information or an update to resolve this.

   @Anurag,

   I'm sorry for not addressing your concern in my previous comment in this thread -- our spam filter was acting a bit overzealously, and I didn't immediately see your comment. I've followed up with you in your other thread here.

   All the best,
   Colin
   Primate Labs Inc.

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5. 5 Posted by Sourabh Anand on 22 Oct, 2018 07:30 AM

   

   I am also getting same problem with my new Nokia 5.1 plus. Please provide me with further information.
   Thanks.

   • Screenshot_20181018-041938.png 86.4 KB
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6. 6 Posted by Sarah on 23 Oct, 2018 04:48 PM

   

   Hi Sourabh,

   Thanks for letting us know. Are you able to access the Geekbench Browser in your default browser on Android?

   I will let the team know about this and I'll post here if I have any updates for you.

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7. 7 Posted by SOURABH ANAND on 23 Oct, 2018 04:54 PM

   

   Yes I am able to connect with geekbench browser in my default browser.

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8. 8 Posted by Domingo on 14 Nov, 2018 01:44 AM

   

   Hey!
   I'm also with this Nokia and unable to use Geekbench.
   Do you guys have any update about this issue?
   Thanks

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9. 9 Posted by Sarah on 15 Nov, 2018 04:26 PM

   

   Hi Domingo,

   Unfortunately we do not have any updates on this issue. As soon as we do, we will post here to let you know. Thanks for your patience.

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10. 10 Posted by Domingo on 15 Nov, 2018 04:28 PM

    

    Hey!
    Have you been gathering Logs?
    If you need some, I can send it to you.
    I'm a blogger and I would like to test this Nokia in your benchmarks.

    Thanks

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11. 11 Posted by Sarah on 15 Nov, 2018 06:22 PM

    

    If you have some logs available that you are willing to share, feel free to send them along. You can send them to [email blocked]

    Thanks!

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12. 12 Posted by Domingo on 15 Nov, 2018 06:39 PM

    

    Hey!
    Im sorry, but the email was blocked.
    I believe you can see my email. Just send me the email you try to put in there over my email.
    Thanks

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13. 13 Posted by Roland on 16 Jan, 2019 05:22 PM

    

    The same error at Android 8.1. Blackview BV9600 Pro, MTK 6771 Helio P60
    I use tha last version of app Geekbench 4_4.3.2.apk.

    How can I fix it?

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14. 14 Posted by Hesus78 on 18 Jan, 2019 08:37 PM

    

    Same here. Oukitel K6
    About 6 months ago this error didn't show. I also restored my phone. No effect

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15. 15 Posted by Joseph Keller on 23 May, 2019 11:14 PM

    

    I have the same issue on a Umidigi Z2 Pro, MediaTek Helio P60 CPU running on Android 8.1.0

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16. 16 Posted by M inghe on 30 Jun, 2019 10:24 AM

    

    Hi! This is still a problem. Sony Xperia L1, Android 8.1.0, MT6762, Geekbench v 4.3.4. Can access internet and use no ad blocks.

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