Unable to start compute benchmark

uwotm8's Avatar

uwotm8

24 Feb, 2018 04:34 PM

I'm trying to run compute benchmark on Geekbench 4.2.2 Tryout but the button is inactive with a message 'No compatible compute devices found'
I got Intel Pentium G4500 with HD Graphics 530 and Windows 10 64-bit.

  1. Support Staff 1 Posted by Colin on 26 Feb, 2018 02:20 AM

    Colin's Avatar

    Hi,

    Thanks for letting us know about this. Could you let me know what version of Windows 10 you are updated to, and what driver version is associated with your Intel HD Graphics 530? The driver version should be visible in your Device Manager window, under Display Adapters.

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by uwotm8 on 26 Feb, 2018 12:31 PM

    uwotm8's Avatar

    Sure.

    Windows 10 Home, Version 1709, OS Build 16299.248

    Graphics Driver Version 23.20.16.4944, Date 04.02.2018

  3. Support Staff 3 Posted by Colin on 27 Feb, 2018 03:33 PM

    Colin's Avatar

    Hi,

    Thank you very much! I'll pass this along to my team and let you know as soon as I can if we can provide information or an update to resolve this issue.

    All the best,
    Colin
    Primate Labs Inc.

  4. 4 Posted by uwotm8 on 28 Feb, 2018 01:34 PM

    uwotm8's Avatar

    Thank you.

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