# Does not work

#### Lauren

14 Feb, 2018 02:09 PM

Each time I’ve tried to run the CPU analysis, it stops at about 3-4 minutes into it and just freezes. Nothing happens, no report is shown, and the app eventually closes down.

1. Support Staff Posted by Colin on 14 Feb, 2018 03:17 PM

Hi,

Thanks for letting us know about this, and I'm sorry for any trouble that this may have caused. I'd like to take a closer look at what could be causing this. Could you let me know what device you're running Geekbench on, as well as what version of Geekbench 4 (e.g. 4.2.0) and what version of your device's operating system are on the device? Also, could you let me know what is displayed on the screen when the application freezes (e.g. is a particular workload displayed, or is the progress bar nearly full)?

All the best,
Colin
Primate Labs Inc.

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