Encountered an error communicating

Ken's Avatar


19 Dec, 2017 04:14 PM

See my attached photo

  1. Support Staff 1 Posted by Colin on 19 Dec, 2017 04:33 PM

    Colin's Avatar


    Thanks for letting us know about this issue, and I'm sorry for any trouble caused by it. Could you let me know approximately when this issue occurred, and if it is consistently happening on your device, so that I can take a closer look?

    All the best,
    Primate Labs Inc.

  2. 2 Posted by Ken on 20 Dec, 2017 05:01 PM

    Ken's Avatar

    When i try to run the cpu and gpu benchmark. That problem occurs. I have a stable and good internet connection.

  3. Support Staff 3 Posted by Colin on 20 Dec, 2017 07:45 PM

    Colin's Avatar


    Thanks for following up. I'll pass your report along to my team and let you know as soon as I can if we can provide an update on this.

    Would you mind confirming whether or not this occurred yesterday (December 19th)? I want to eliminate the possibility that the Geekbench Browser itself experienced an interruption during your benchmarks, causing this issue.

    All the best,
    Primate Labs Inc.

  4. 4 Posted by Ken Gio on 21 Dec, 2017 11:05 AM

    Ken Gio's Avatar

    Thank you for responding. Whenever i try to run the CPU BENCHMARK. It's
    says "Geekbench encountered an error communicating with the geekbench
    browser. Geekbench requires an active internet connection in order to run
    benchmarks" This problem occurs on that day i installed the geekbench 4.


  5. Support Staff 5 Posted by Colin on 21 Dec, 2017 04:56 PM

    Colin's Avatar

    I see, thanks. I'm sorry to hear that this problem is happening consistently. I'll see if we can provide any update to address this issue, or if we're able to provide more information.

    All the best,
    Primate Labs Inc.

  6. 6 Posted by kadajawi on 06 Jan, 2018 03:57 AM

    kadajawi's Avatar

    Did you at some point somewhere block Geekbenches access to the internet? Or does your device by default block access? That was the reason why I received the error message.

  7. 7 Posted by zhpixel on 15 Jan, 2018 12:37 AM

    zhpixel's Avatar

    I've been having the same exact problem...

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