tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/22487-app-doesnt-workPrimate Labs: Discussion 2019-09-01T22:24:15Ztag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-12T18:32:19Z2017-12-12T18:32:21ZApp doesn’t work<div><p>Same issue here, using iPhone 6 with iOS 11, just downloaded the app, I get a Can't connect to browser error everytime even though i'm connected to the internet.</p></div>Antoinetag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-12T18:35:03Z2017-12-12T18:35:05ZApp doesn’t work<div><p>Same here! Any suggestion from support?</p></div>Sventag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-12T18:39:37Z2017-12-12T18:39:39ZApp doesn’t work<div><p>Same here on 2 devices, also not possible to connect to Dropbox.</p></div>Klaus Schulze tag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-12T19:02:09Z2017-12-12T19:02:09ZApp doesn’t work<div><p>Hi,</p>
<p>Thanks for letting us know about this. We're looking into the issue now and I'll let you know as soon as I can when we can provide more information.</p>
<p>Thanks for your patience.</p>
<p>All the best,<br>
Colin<br>
Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-12T19:20:20Z2017-12-12T19:20:20ZApp doesn’t work<div><p>Hi,</p>
<p>Thanks again for contacting us about this. There was an issue preventing access to the Geekbench Browser over the past ~60 minutes, which we've now resolved. We appreciate your patience with this issue, and we'll do our best to ensure that this kind of thing doesn't happen again in the future.</p>
<p>If you have any further trouble running and uploading benchmarks, please let me know and I would be happy to help out.</p>
<p>All the best,<br>
Colin<br>
Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-21T03:37:59Z2017-12-21T03:38:02ZApp doesn’t work<div><p>Same here. Using IP6 and IP7+, both can’t run any benchmark.</p></div>Josephtag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-21T15:19:08Z2017-12-21T15:19:08ZApp doesn’t work<div><p>Hi,</p>
<p>Thanks for reaching out to us about this, and I'm sorry for any trouble that this caused. The Geekbench Browser was down for emergency maintenance for approximately 2 hours last night, which was likely responsible for this issue. Could you let me know if this problem is still occurring?</p>
<p>All the best,<br>
Colin<br>
Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-22T17:51:55Z2017-12-22T17:51:56ZApp doesn’t work<div><p>Experiencing the same thing... Using iPhone 7, ios 11.1</p>
<p>@ Colin, Still down for maintenance?</p></div>Guissestag:support.primatelabs.com,2011-01-31:Comment/442843622017-12-22T21:36:12Z2017-12-22T21:36:12ZApp doesn’t work<div><p>Hi Guisses,</p>
<p>We had approximately 15 minutes of unexpected downtime earlier today, and full service should now be available. We're hoping to resolve these downtime issues over the next few days. Thanks for hanging in there with us as we work to iron out these issues.</p>
<p>All the best,<br>
Colin<br>
Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/442843622018-03-14T21:36:45Z2018-03-15T14:26:23ZApp doesn’t work<div><p>Hi, geekbench doesn't seem to work at all, everytime I receive the same error message that my device isn't connected to the internet and geekbench needs an active internet connection for it to connect to its browser, I had tried several differant phones like iPhone7, 6s,huawei p10, and oppo f5; it doesn't work on any of them</p></div>Abdul Basit Khilji tag:support.primatelabs.com,2011-01-31:Comment/442843622018-03-15T14:31:51Z2018-03-15T14:31:51ZApp doesn’t work<div><p>Hi Abdul,</p>
<p>Thanks for letting us know about this, and I'm sorry for any trouble caused by this problem. I'll see if the Geekbench Browser experienced any service issues over the last 24 hours, though it is currently online without any apparent problems. Could you let me know if you can access the Geekbench Browser (<a href="https://browser.geekbench.com">https://browser.geekbench.com</a>) in your default internet browser normally?</p>
<p>In addition, could you let me know if you have any ad-blocking applications installed on your phone? In one case, a user's ad-blocking application was overactive and blocked Geekbench's attempt to access the internet until the user whitelisted the Geekbench Browser's URL in the other application.</p>
<p>All the best,<br>
Colin<br>
Primate Labs Inc.</p></div>Colintag:support.primatelabs.com,2011-01-31:Comment/442843622019-09-01T22:24:14Z2019-09-01T22:24:15ZApp doesn’t work<div><p>When I try a CPU test it says that I need a active internet connection even though there's nothing wrong with my internet or phone please help me with this issue.</p></div>Ben wag