Colin on 02 Nov, 2017 02:36 PM
Thanks for getting in touch with us about this. Lower than expected scores can be caused by running benchmarks in low-power mode or running benchmarks with processes running in the background. If you are controlling for those factors and still seeing low scores it could be indicative of hardware issues. Benchmark scores alone cannot be used to reliably investigate hardware issues, but if you suspect hardware issues to be the cause then we recommend bringing the phone to your local service centre to have it inspected.