Dropbox upload error

Les Blevins's Avatar

Les Blevins

18 Oct, 2017 03:20 AM

When I try to upload to Dropbox. I get an error. I verified that the Geekbench folder is being created on my Dropbox account.

  1. Support Staff 1 Posted by Colin on 18 Oct, 2017 02:07 PM

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    Thanks for letting us know about this, and I'm sorry for any trouble this issue may have caused for you. Our team is investigating a fix, and I will let you know as soon as I can if I can provide any updates.

    All the best,
    Primate Labs Inc.

  2. 2 Posted by Les Blevins on 18 Oct, 2017 02:40 PM

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    Sent from my iPhone

  3. 3 Posted by Les Blevins on 03 Nov, 2017 08:28 PM

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    Any luck yet fixing the upload error for dropbox.
    I see you guys just updated the app which is cool but I’m still getting the error.

    Thanks much,

    Sent from my iPhone

  4. Support Staff 4 Posted by Colin on 03 Nov, 2017 10:17 PM

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    Hi Les,

    Thanks for your patience so far. I'm afraid that we do not have an estimate right now for when the Dropbox issue will be resolved.

    All the best,
    Primate Labs Inc.

  5. 5 Posted by Les Blevins on 03 Nov, 2017 10:18 PM

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    Ok, Thank you for your response.

    Have a great weekend!

    Sent from my iPhone

  6. 6 Posted by Star on 10 Dec, 2017 02:49 PM

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    I just purchased Geekbench so i don’t know what normal behavior is. I am also getting the Dropbox error. Is this something that is supposed to work? Should i spend time trying to fix it or are you saying this feature isn’t working anymore? I did some googling and see this has been a problem since 2016 at least. Thanks for letting me know.

  7. Support Staff 7 Posted by Colin on 15 Dec, 2017 04:37 PM

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    Hi Star,

    Dropbox uploading is expected to work, but there is currently an issue preventing Geekbench from connecting to Dropbox properly. This issue is distinct from any Dropbox-related issues that occurred in 2016, and we can't currently provide a timeline for restoring the service for uploading Geekbench results to Dropbox. Thanks for your patience, and I'll let you know as soon as I can if we're able to provide more information.

    All the best,
    Primate Labs Inc.

  8. 8 Posted by Johannes Jacob on 18 Dec, 2017 10:44 PM

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    The problem still exists in both versions of GeekBench 4.2 (macOS and iOS). When trying to link to DropBox, an empty folder is created on DropBox but nothing will be saved there, not from my Mac and not from my iPhone.

  9. 9 Posted by Ahmed Hassan on 11 Jan, 2018 06:06 AM

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    I'm also having this issue. I'm leaving a 3 star review on the App Store until it's fixed.

  10. 10 Posted by Ernst on 18 Mar, 2018 09:08 AM

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    After 5 months, the upload to Dropbox still does not work and show the same “error” when trying to do so.
    In order not to mislead all the users and make them waist there time with trying to fix it, wouldn’t it be better do mark that option with “not working fo the time being” or so ??

  11. Support Staff 11 Posted by Colin on 19 Mar, 2018 08:31 PM

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    Hi Ernst,

    I'm sorry for any trouble caused by this issue. I'll pass your suggestion along to my team and see if we can implement it as a temporary measure to help address some of the confusion around this issue. In the mean time, thanks for your patience.

    All the best,
    Primate Labs Inc.

  12. 12 Posted by sapublic on 15 Feb, 2019 05:24 PM

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    What is the status ? is Dropbox support working or can we expect an "i am so sorry, but we cannot really fix this"

  13. 13 Posted by Star Glitch on 16 Feb, 2019 02:57 AM

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    I don’t see a message. Did someone send me a message about this ticket?

  14. 14 Posted by sapublic on 18 Feb, 2019 04:56 PM

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    Hi, Star Glitch,

    the Thread is old and i updated to the newest version of GB4. Now it works....

    So IMHO, this thread should be closed.

    Cheers Sascha

  15. 15 Posted by Star Glitch on 18 Feb, 2019 05:32 PM

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