Compute Benchmark

Defaultuser's Avatar

Defaultuser

05 Oct, 2017 04:30 PM

Hello,
I own a Huawei Mate 9, the one with Amazon Alexa(MHA-L29).
Kirin 960, 4 GB ram, Android 7.0
Every time I try to run the compute benchmark, it crashes.
The Cpu benchmark runs fine.
I don't understand why. There is no error message.
Is there some setting that needs to be changed, or is it a compatability issue?
Thank you,
[email blocked]

  1. Support Staff 1 Posted by Colin on 05 Oct, 2017 09:45 PM

    Colin's Avatar

    Hi,

    Thanks for letting us know about this, and I apologize for the inconvenience caused by this issue. I will pass your report along to our developers and let you know if there are any updates as soon as I can.

    To help us investigate more quickly, could you let me know what workload Geekbench is running when it crashes? It should say "Running _____" in the progress window.

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by Default User on 06 Oct, 2017 02:47 PM

    Default User's Avatar

    Hi Colin,
    Thanks for the prompt response. It crashes at the "SFFT".

  3. Support Staff 3 Posted by Colin on 06 Oct, 2017 03:05 PM

    Colin's Avatar

    Thanks again. I will let you know as soon as we can provide more information.

    Best,
    Colin
    Primate Labs Inc.

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