Compute Benchmark

Defaultuser's Avatar

Defaultuser

05 Oct, 2017 04:30 PM

Hello,
I own a Huawei Mate 9, the one with Amazon Alexa(MHA-L29).
Kirin 960, 4 GB ram, Android 7.0
Every time I try to run the compute benchmark, it crashes.
The Cpu benchmark runs fine.
I don't understand why. There is no error message.
Is there some setting that needs to be changed, or is it a compatability issue?
Thank you,
[email blocked]

  1. Support Staff 1 Posted by Colin on 05 Oct, 2017 09:45 PM

    Colin's Avatar

    Hi,

    Thanks for letting us know about this, and I apologize for the inconvenience caused by this issue. I will pass your report along to our developers and let you know if there are any updates as soon as I can.

    To help us investigate more quickly, could you let me know what workload Geekbench is running when it crashes? It should say "Running _____" in the progress window.

    All the best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by Default User on 06 Oct, 2017 02:47 PM

    Default User's Avatar

    Hi Colin,
    Thanks for the prompt response. It crashes at the "SFFT".

  3. Support Staff 3 Posted by Colin on 06 Oct, 2017 03:05 PM

    Colin's Avatar

    Thanks again. I will let you know as soon as we can provide more information.

    Best,
    Colin
    Primate Labs Inc.

  4. 4 Posted by HonorUser on 26 Nov, 2017 01:18 PM

    HonorUser's Avatar

    I can confirm this on my Honor 9 with same Kirin 960 chipset as in Mate 9. The problem seems to be related to RenderScript since on Geekbench Pro with OpenCL compute it doesnt crash. Using RenderScript in Pro version also causes a crash.
    I have included a short video about this.

  5. Support Staff 5 Posted by Colin on 27 Nov, 2017 06:08 PM

    Colin's Avatar

    Hi,

    Thank you for providing such a detailed report. I'll pass this information along and see if we can use it to help develop a fix for this issue in a future update.

    All the best,
    Colin
    Primate Labs Inc.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac