Why is this icon showing in my computer network if I didn't download it?

JT's Avatar

JT

30 Sep, 2017 08:48 PM

I apologize if I am on the wrong Blog but I have looked and looked for an answer to my question and the icon showing on my computer network that I did not download anything that I know of to create it reads Amazon KFDOWI douglas MAC 78:e1:03:12:96:ae and that information has led me here. I do not have knowledge of computer programing. I just want to be sure my computer is still secure. I did just purchase an Amazon Fire 8 HD and downloaded an Xfinity app to stream on it from my internet. Could this be it and is it secure? I appreciate any help anyone can give me. Thank you.

  1. Support Staff 1 Posted by Colin on 02 Oct, 2017 05:42 PM

    Colin's Avatar

    Hi,

    I don't think that this issue relates to the Geekbench application in any way. It sounds like there is an Amazon device with the model identifier KFDOWI connected to your network. If you don't expect a device matching that description to be connected to your network, I would recommend reviewing your network settings to ensure that your wifi has a strong password, that your devices aren't configured to connect to other devices without your permission, etc. There are a number of good guides for network security online which may help to address your concern.

    Best,
    Colin
    Primate Labs Inc.

  2. 2 Posted by sam on 30 Dec, 2017 01:02 AM

    sam's Avatar

    Me too. My Windows networks show a "douglas" with Amazon model KFDOWI. The properties show a MAC address and nothing more about it. I can't find that MAC address in the devices connected to our router. Unless my brother has the device without us knowing about it someone is using our network without permission. I wish I had a way to connect to the device or at least find it in our router's connections.

  3. 3 Posted by Bob Moore on 31 Dec, 2017 11:20 PM

    Bob Moore's Avatar

    Douglas shows up on my network, too: Amazon model KFDOWI, just like yours, Sam. I don't have a clue what it is or where it came from.

  4. Support Staff 4 Posted by John on 31 Dec, 2017 11:35 PM

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    Do you have a Kindle Fire HD in your house? KFDOWI is the identifier for the Kindle Fire HD.

  5. 5 Posted by moorebob on 01 Jan, 2018 12:42 AM

    moorebob's Avatar

    No, John, neither my wife nor I has any model of Kindle. Although I have a Kindle app in one of my desktops that allows me to download and read things. I haven't used it for months, and it's not among my startup files. Our only other wifi gadgets in the household are an Ipad and Google Home, neither of which appears on our network. Could a neighbor have gotten a Kindle and aimed it at my network? Can't imagine how such a benign device would penetrate my D-Link's security. Thanks,Bob Moore

    ---------- Original Message ----------

  6. 6 Posted by sam on 01 Jan, 2018 04:15 AM

    sam's Avatar

    I hope you don't mind me posting a link to another site. See:

    http://www.dslreports.com/forum/r31766562-Unknown-device-in-our-network

    I have found other discussions from others with the same experience. Sometimes the device is different. The following are the devices I have seen:

    douglas
    Amazon
    KFDOWI
    38:f7:3d:2e:5a:32

    full_giza
    Amazon
    KFGIWI
    50:f5:da:79:a4:0c

    w7_tmo_us
    LGE
    LG-D415
    50:55:27:ea:f6:d3

    I am posting the MAC address so that others can check the MAC address they are getting. If the MAC address is the same (for the corresponding device) then we know it can't be in your neighborhood at the same time as every one else.

    To answer the question of whether we have any of those devices, no. And it is not someone walking or driving by. It might be a neighbor.

    Note that this is showing in my (our) networks in the Windows Files Explorer. The smartphones and tablets we have do not do that, unless they connect to my system explicitly. If they connect to the network then they show up in the router but not in my computer's network. So it is not just a nearby device using our internet connection.

    I am hoping that if it truly is a security concern then a security expert has looked at this. Security people are normally on top of things like this, correct?

  7. 7 Posted by moorebob on 01 Jan, 2018 04:43 AM

    moorebob's Avatar

    I can't see how to uninstall or trash Douglas. Is there a way?

    ---------- Original Message ----------
    From: sam <[email blocked]>
    To: [email blocked]
    Subject: Re: Why is this icon showing in my computer network if I didn't download it? [Geekbench #18937]
    Date: Mon, 01 Jan 2018 04:15:05 +0000

    // Please reply above this line
     ==================================================
    From: sam
    I hope you don't mind me posting a link to another site. See:
    http://www.dslreports.com/forum/r31766562-Unknown-device-in-our-network
    I have found other discussions from others with the same experience. Sometimes the device is different. The following are the devices I have seen:
    douglas
    Amazon
    KFDOWI
    38:f7:3d:2e:5a:32
    full_giza
    Amazon
    KFGIWI
    50:f5:da:79:a4:0c
    w7_tmo_us
    LGE
    LG-D415
    50:55:27:ea:f6:d3
    I am posting the MAC address so that others can check the MAC address they are getting. If the MAC address is the same (for the corresponding device) then we know it can't be in your neighborhood at the same time as every one else.
    To answer the question of whether we have any of those devices, no. And it is not someone walking or driving by. It might be a neighbor.
    Note that this is showing in my (our) networks in the Windows Files Explorer. The smartphones and tablets we have do not do that, unless they connect to my system explicitly. If they connect to the network then they show up in the router but not in my computer's network. So it is not just a nearby device using our internet connection.
    I am hoping that if it truly is a security concern then a security expert has looked at this. Security people are normally on top of things like this, correct?
    On Sun, Dec 31 at 04:42 PM PST, moorebob wrote:
    No, John, neither my wife nor I has any model of Kindle. Although I have a Kindle app in one of my desktops that allows me to download and read things. I haven't used it for months, and it's not among my startup files. Our only other wifi gadgets in the household are an Ipad and Google Home, neither of which appears on our network. Could a neighbor have gotten a Kindle and aimed it at my network? Can't imagine how such a benign device would penetrate my D-Link's security. Thanks,Bob Moore

  8. 8 Posted by sam on 01 Jan, 2018 05:45 AM

    sam's Avatar

    You can go to "Control Panel" then "Network and Sharing Center" then in the left side click "Change advanced sharing settings". There you can turn off "Network discovery". But then you won't see anything in "Network" in your Files Explorer and I assume elsewhere. And I am not sure it will disable douglas and devices like that; if someone tells me to do that then I want to be able to have enough confidence in them that it is not just hiding the problem from me. It might be like hiding my head in the ground so I don't see the problem. You certainly can't see valid connections that way and it might be preventing other computers from connecting that you want to connect.

    Something else that someone might suggest is that we use the Wireshark networking tool. It is used by network specialists but it requires technical expertise and can only diagnose the problem.

    I don't know if it has been said in this discussion but there seems to be no IP address for douglas and the devices like it. So most tools used for networking diagnosis don't apply. Wireless does not apply because wireless uses IP addresses.

    One more thing. The name of the motherboard for a KFDOWI tablet is douglas.

  9. 9 Posted by moorebob on 01 Jan, 2018 07:22 AM

    moorebob's Avatar

    Thanks for the insights. This is the weirdest computer anomaly I've run into. How long has this one been around?

    ---------- Original Message ----------
    From: sam <[email blocked]>
    To: [email blocked]
    Subject: Re: Why is this icon showing in my computer network if I didn't download it? [Geekbench #18937]
    Date: Mon, 01 Jan 2018 05:45:54 +0000

    // Please reply above this line
     ==================================================
    From: sam
    You can go to "Control Panel" then "Network and Sharing Center" then in the left side click "Change advanced sharing settings". There you can turn off "Network discovery". But then you won't see anything in "Network" in your Files Explorer and I assume elsewhere. And I am not sure it will disable douglas and devices like that; if someone tells me to do that then I want to be able to have enough confidence in them that it is not just hiding the problem from me. It might be like hiding my head in the ground so I don't see the problem. You certainly can't see valid connections that way and it might be preventing other computers from connecting that you want to connect.
    Something else that someone might suggest is that we use the Wireshark networking tool. It is used by network specialists but it requires technical expertise and can only diagnose the problem.
    I don't know if it has been said in this discussion but there seems to be no IP address for douglas and the devices like it. So most tools used for networking diagnosis don't apply. Wireless does not apply because wireless uses IP addresses.
    One more thing. The name of the motherboard for a KFDOWI tablet is douglas.
    On Sun, Dec 31 at 08:43 PM PST, moorebob wrote:
    I can't see how to uninstall or trash Douglas. Is there a way?

  10. 10 Posted by walt on 05 Jan, 2018 01:46 AM

    walt's Avatar

    I am seeing douglas also, but it goes away after a bit. I suspect it is remnant of grandkids visiting with their Fire and attaching to our internal wifi. I gave them the password so it was a valid access.

  11. 11 Posted by sam on 05 Jan, 2018 02:43 AM

    sam's Avatar

    Anyone seeing a douglas device in their computer, look at the properties; if the manufacturer is Amazon and the model is KFDOWI, please look at the "MAC address"; if it is 38:f7:3d:2e:5a:32 then it is unlikely it is a real device since that is the MAC address in my system and MAC addresses are unique for every device; they are like serial numbers, not model numbers. If the MAC address in your system is that same MAC address then that is suspicious. Networking professionals can make devices use a different MAC address but if they are doing that in this case then it is suspicious at the least.

  12. 12 Posted by moorebob on 05 Jan, 2018 04:48 PM

    moorebob's Avatar

    Never had a Kindle Fire here. And I wish I had made note of Douglas' MAC address, so I could follow your good example, Sam. What I did do, though, was a complete Reset of my D-Link 655 router, new password and all. I haven't seen Douglas since (2 days now) on any of the three computers it had been haunting. I'll let you know if it turns up again. Bob

    ---------- Original Message ----------

  13. 13 Posted by Bob Moore on 07 Jan, 2018 04:27 PM

    Bob Moore's Avatar

    Well, Douglas is back. It seems now to come at bootup and to go shortly afterward. Resetting my router did not dispose of it, after all. This time it showed up, I grabbed its MAC address before it spontaneously departed. Here it is: fc:a6:67:91:20:f1 Since that's not a match with your system, Sam, and its not a match with mine either, I suppose we conclude that it is a real device of some sort. The mystery continues.

    Bob

  14. 14 Posted by KB on 08 Jan, 2018 12:35 AM

    KB's Avatar

    I have had the Amazon Douglas device MAC address 00:fc:8b:48:f9:20 along with 8 other various devices showing up since last Thursday. From phones to computers to T.V's to network devices, a Cisco Server and things listed as other. I've never seen such things before and have spent days making all sorts of security changes. I've read articles that just came out about Intel security issues to Cisco issues. Updates and more info is supposed to come out mid Jan 2018
    http://www.crn.com/news/security/300097426/intel-unleashes-comprehensive-threat-mitigation-response-to-spectre-and-meltdown-security-vulnerabilities.htm

    https://www.crn.com/news/networking/300097521/cisco-investigating-dozens-of-routers-switches-servers-that-may-be-affected-by-spectre-meltdown-exploits.htm

  15. 15 Posted by Mark on 09 Jan, 2018 04:43 AM

    Mark's Avatar

    I'm also getting a computer named "Douglas" on the network.

    Manufacturer: Amazon
    Model:KFDOWI

    MAC address: a6:67:2d:fe:78

    This is weird.
    Is this the amazon app playing through my computer? Would be nice to get some clarity.

  16. 16 Posted by moorebob on 09 Jan, 2018 01:19 PM

    moorebob's Avatar

    You're in good company, Mark. I've yet to learn where my "Douglas" computer comes from or how to get rid of it. All I know, so far, is that resetting the router from scratch doesn't help. Bob

    ---------- Original Message ----------

  17. 17 Posted by Jerry on 11 Jan, 2018 03:16 PM

    Jerry's Avatar

    I bought geekbench last month and yesterday my Honda's check engine light came on. Why is the check engine icon on in my car now?!

    /s

  18. 18 Posted by sam on 13 Jan, 2018 03:51 AM

    sam's Avatar

    Please see Provide details of rogue (unknown) devices in Network node of File Explorer at https://aka.ms/Tkhg2b. I created that today. It is a suggestion for this problem. I would have explained the problem and suggested solution better but I used exactly 1000 characters of the 1000 characters we can provide. If someone wants to add clarification then please post a comment there. Please upvote the suggestion if possible.

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