Compute benchmark crashes on Huawei P10

Howard Chu's Avatar

Howard Chu

21 Apr, 2017 03:51 PM

After it gets to SFFT it just exits to the Home screen.

  1. 1 Posted by Ariella on 26 Apr, 2017 04:47 PM

    Ariella's Avatar

    Hi,

    Thanks for letting us know about this! Can you please give me your full device specs, and let me know what version of Geekbench you're running? It will help us as we look into this further.

    Thanks,
    Ariella

  2. 2 Posted by Howard Chu on 26 Apr, 2017 08:01 PM

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    Hi, what device specs do you need? It's a Huawei P10 with Kirin 960, 4GB
    RAM running Android 7.0. Geekbench 4.1.0

  3. 3 Posted by Bytesback on 19 Jun, 2017 12:04 PM

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    Same happens on my p10 plus, same specs as above except 6gb ram.

  4. 4 Posted by Alec on 26 Jun, 2017 04:40 AM

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    Same on my p10, crashes to home.

  5. 5 Posted by Oscar on 04 Aug, 2017 09:56 AM

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    I too, have this issue, with a p10 plus.

  6. Support Staff 6 Posted by Colin on 23 Aug, 2017 05:30 PM

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    Hi,

    Thank you for your patience with this issue. Development is working on a fix and we aim to resolve the problem in an upcoming Geekbench update.

    Regards,
    Colin
    Primate Labs Inc.

  7. 7 Posted by Sepehr on 05 Sep, 2017 11:16 AM

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    Hi
    I have the same problem, but what are all geekbench scores for p10 on the internet???

  8. Support Staff 8 Posted by Colin on 05 Sep, 2017 02:55 PM

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    Hi,

    The Geekbench Browser does not provide compute scores for Huawei P10 devices due to this error. However, it does provide CPU scores, as we have not heard any reports of errors with the CPU test on that device.

    Regards,
    Colin
    Primate Labs Inc.

  9. 9 Posted by Evgeniy on 01 Feb, 2018 05:42 AM

    Evgeniy's Avatar

    Hi,

    Got the same issue on my Huawei P10, bought it a few days ago, updated and installed a last Geekbench 4 version from Google Playmarket.

    Just wondering if it was fixed or not?

  10. Support Staff 10 Posted by Colin on 01 Feb, 2018 03:17 PM

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    Hi,

    This problem is still expected to affect all Huawei P10 devices. If anyone is experiencing this crash or other unusual behaviour on another device, please let us know. Thank you to everyone for your patience with this issue.

    All the best,
    Colin
    Primate Labs Inc.

  11. 11 Posted by Krdan on 21 Feb, 2018 11:53 AM

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    Hi Colin, I have the same crash with a different device, Honor 9 (STF-L09 C432), as soon as it start the SFFT test it exits to the home screen.
    Geekbench version 4.2.0

  12. Support Staff 12 Posted by Colin on 21 Feb, 2018 03:07 PM

    Colin's Avatar

    Hi Krdan,

    Thanks for letting us know about this. Could you let me know what version of Android is on your device so that we can take a closer look?

    All the best,
    Colin
    Primate Labs Inc.

  13. 13 Posted by Krdan on 21 Feb, 2018 03:13 PM

    Krdan's Avatar

    You're right, I forgot about that.
    The Android version is Nougat 7.0, the exact build number is STF-L09C432B183

  14. Support Staff 14 Posted by Colin on 21 Feb, 2018 03:48 PM

    Colin's Avatar

    Hi Krdan,

    Thank you very much! I'll pass this information along to my team and let you know as soon as I can if we can provide an update the resolve this problem.

    All the best,
    Colin
    Primate Labs Inc.

  15. 15 Posted by Krdan on 24 Feb, 2018 08:38 PM

    Krdan's Avatar

    An update on this issue, I upgraded to Oreo 8.0 and this time the Honor 9 ran fine the compute test: https://browser.geekbench.com/v4/compute/2056843
    So I guess it was something related to Nougat.

    I hope it can help.

  16. Support Staff 16 Posted by Colin on 26 Feb, 2018 02:40 AM

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    Hi Krdan,

    I'm glad to hear that the benchmark is working smoothly for you now, and thanks for letting us know about this. If you run into any additional difficulties on version 8.0, please don't hesitate to let us know.

    All the best,
    Colin
    Primate Labs Inc.

  17. 17 Posted by 3antozz on 29 Jul, 2018 11:53 AM

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    This problem still persists on my huawei p10 running android nougat, 29 july 2018 still not fixed.

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