GPU tests not working on Mac

david young's Avatar

david young

08 Mar, 2017 03:00 PM

hello just payed for and installed GB4 on a MacBook pro, GPU tests don't appear to be working please advise. CPU tests working fine thanks.

  1. Support Staff 1 Posted by Ariella on 08 Mar, 2017 03:05 PM

    Ariella's Avatar

    Hi David,

    Could you please give me more information on your current situation? What sort of error messages are you receiving and what are the spec of your computer. The GPU test is located in the Compute tab on the left hand side of the program. Please try to run it with all other apps closed, and your device connected to power. If the problem persists, let me know and I will look into it further.

    Best,
    Ariella
    Primate Labs Inc.

  2. 2 Posted by david.j.young on 08 Mar, 2017 03:25 PM

    david.j.young's Avatar

    Hello Ariella,

     

    Thanks for the prompt and courteous reply. I’ve attached a screenshot of the GPU (Compute) image, on the windows version I can select the GPU to test, as well as the test type (OpenCL, CUDA). I am not given that option on the MAC. When I press the Run Compute Benchmark button the screen goes away and immediately returns.

     

    Here’s a link to the CPU tests which were successfully run. https://browser.geekbench.com/v4/cpu/2040421

     

    Please let me know if you need more information.

     

    Thanks again,

     

    David Young

  3. Support Staff 3 Posted by Ariella on 08 Mar, 2017 04:20 PM

    Ariella's Avatar

    Hi David,

    Thanks for letting me know about this issue. I'm going to file this with our engineering team so they can take a look at it. My apologies for any inconvenience this is causing you! As soon as I have more information about this, I'll follow up with you. In the meantime, please try a system reboot. If it does start to work, please let me know.

    All the best,
    Ariella
    Primate Labs Inc.

  4. 4 Posted by david.j.young on 08 Mar, 2017 04:23 PM

    david.j.young's Avatar

    Hello Ariella,

     

    I tried the reboot, same results, thanks.

     

    David Young

  5. 5 Posted by timothycampanis on 22 Mar, 2017 07:37 PM

    timothycampanis's Avatar

    Hello I am having the exact same issue. Was a solution found?

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