Ariella on 17 Feb, 2017 03:18 PM
Thanks for your message, and I apologize for any inconvenience
this issue has caused for you! What you are experiencing is a known
issue that our development team is looking into. Could you please
provide me with your device specs? It will help us to keep track of
what is going on. I'll follow up with you as soon as we have any
more information about the situation.