Network error

Diogo's Avatar


20 Jan, 2017 07:25 PM

I can never start a benchmark. Be it on my wifi or 3G. I even tried vpn, but no luck.

Whenever I try to start a benchmark it says there was en error.

  1. 1 Posted by Lauri on 22 Jan, 2017 08:51 AM

    Lauri's Avatar

    Same error message, doesn't work on data connection nor wi-fi.

  2. 2 Posted by Ariella on 13 Feb, 2017 07:35 PM

    Ariella's Avatar


    My apologies for the delay in getting back to you. There is currently an issue with LG phones connecting to the Geekbench Browser. We are working with LG to resolve this issue, which will require a system software update from LG. Again, my apologies for any inconvenience this is causing. As soon as we have more information, we will let you know.

    Primate Labs Inc.

  3. 3 Posted by Max on 08 Feb, 2018 10:30 PM

    Max's Avatar

    Is not only a problem of LG. The Android Version 7. 1. 1 at all Oukitel smartphones has the same problems

  4. Support Staff 4 Posted by Colin on 09 Feb, 2018 03:56 PM

    Colin's Avatar


    Thanks for letting us know about this, and I'm sorry for any trouble caused by this issue. Could you let me know if this also occurs when you're running the Compute benchmark?

    You mentioned that this occurs on all Oukitel smartphones -- if you've had difficulty running a Geekbench 4 benchmark on any Oukitel devices other than the K10, could you let us know which devices you've tested and what versions of Android and Geekbench 4 they have installed on them? To make sure that I understand correctly, do you mean that Geekbench 4 benchmarks worked on other versions of Android on the same devices?

    Lastly, are you able to access the Geekbench Browser ( through your device's default internet browser?

    All the best,
    Primate Labs Inc.

  5. 5 Posted by Max on 14 Feb, 2018 06:26 AM

    Max's Avatar

    Yes the same error on menu CPU compute.
    Yes the device K6 of Oukitel with Android 7.1.1 and the SoC MT6763.
    Please fix the problem.

  6. 6 Posted by Max on 14 Feb, 2018 06:31 AM

    Max's Avatar

    Lastly, are you able to access the Geekbench Browser ( through your device's default internet browser?
    No problem, this link works fine onto devices.

  7. Support Staff 7 Posted by Colin on 14 Feb, 2018 03:14 PM

    Colin's Avatar

    Hi Max,

    I see, thank you very much for the additional details. I'll pass this information along to my team for more investigation, and see if we can resolve this issue in a future Geekbench update.

    All the best,
    Primate Labs Inc.

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