My apologies for the delay in getting back to you. There is
currently an issue with LG phones connecting to the Geekbench
Browser. We are working with LG to resolve this issue, which will
require a system software update from LG. Again, my apologies for
any inconvenience this is causing. As soon as we have more
information, we will let you know.
Colin on 09 Feb, 2018 03:56 PM
Thanks for letting us know about this, and I'm sorry for any trouble caused by this issue. Could you let me know if this also occurs when you're running the Compute benchmark?
You mentioned that this occurs on all Oukitel smartphones -- if you've had difficulty running a Geekbench 4 benchmark on any Oukitel devices other than the K10, could you let us know which devices you've tested and what versions of Android and Geekbench 4 they have installed on them? To make sure that I understand correctly, do you mean that Geekbench 4 benchmarks worked on other versions of Android on the same devices?
Colin on 28 May, 2018 08:48 PM
I see, thank you very much for the additional details. I'll pass this information along to my team for more investigation, and let you know as soon as I can if we can provide more information or address this issue.