tag:support.primatelabs.com,2011-01-31:/discussions/geekbench/16030-geekbench-crashes-immediately-on-splash-screenPrimate Labs: Discussion 2018-02-09T14:17:50Ztag:support.primatelabs.com,2011-01-31:Comment/406628292016-09-02T00:16:34Z2016-10-28T12:27:54ZGeekbench Crashes Immediately on Splash Screen<div><p>This is the latest Geekbench 4 for Windows.</p></div>markbyrntag:support.primatelabs.com,2011-01-31:Comment/406628292016-09-05T05:53:59Z2016-09-05T05:53:59ZGeekbench Crashes Immediately on Splash Screen<div><p>Thank you for letting us know about the crash you're
encountering. We'll look into it shortly. Just to confirm, you're
running Windows in a Parallels Virtual Machine?</p></div>Johntag:support.primatelabs.com,2011-01-31:Comment/406628292016-09-05T07:03:46Z2016-09-05T07:03:48ZGeekbench Crashes Immediately on Splash Screen<div><p>Same problem here! Although it is more annoying since I've paid
for the single license. Please fix it soon.</p>
<p>No virtual machines, plain Win10 Pro on a HP 2540P.</p>
<p>Windows event (I know it is not very useful...):<br>
Faulting application name: Geekbench 4.exe, version: 0.0.0.0, time
stamp: 0x57c527b9<br>
Faulting module name: Geekbench 4.exe, version: 0.0.0.0, time
stamp: 0x57c527b9<br>
Exception code: 0xc0000409<br>
Fault offset: 0x00e534fe<br>
Faulting process id: 0x2428<br>
Faulting application start time: 0x01d207432a5c8513<br>
Faulting application path: C:\Program Files (x86)\Geekbench
4\Geekbench 4.exe<br>
Faulting module path: C:\Program Files (x86)\Geekbench 4\Geekbench
4.exe<br>
Report Id: d760caaa-ed2e-48d1-a2ee-7200b4386079<br>
Faulting package full name:<br>
Faulting package-relative application ID:</p></div>Balagetag:support.primatelabs.com,2011-01-31:Comment/406628292016-09-12T07:03:54Z2016-09-12T07:03:55ZGeekbench Crashes Immediately on Splash Screen<div><p>GB4</p>
<p>Faulting application name: Geekbench 4.exe, version: 0.0.0.0,
time stamp: 0x57c527b9<br>
Faulting module name: ntdll.dll, version: 10.0.14393.103, time
stamp: 0x57b7e09e<br>
Exception code: 0xc0000374<br>
Fault offset: 0x000d9841<br>
Faulting process id: 0x29c0<br>
Faulting application start time: 0x01d20cc32b3a666e<br>
Faulting application path: C:\Program Files (x86)\Geekbench
4\Geekbench 4.exe<br>
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll<br>
Report Id: 50660135-a9fd-42ab-8f6b-8ddf6f7efdba<br>
Faulting package full name:<br>
Faulting package-relative application ID:</p></div>Philtag:support.primatelabs.com,2011-01-31:Comment/406628292016-09-22T13:49:04Z2018-02-09T14:17:50ZGeekbench Crashes Immediately on Splash Screen<div><p>Exact same problems with 4.01. Crashes on application boot.</p>
<p>OS Name Microsoft Windows 10 Pro<br>
Version 10.0.14393 Build 14393<br>
Other OS Description Not Available<br>
OS Manufacturer Microsoft Corporation<br>
System Name WINDOWS10-PARAL<br>
System Manufacturer Parallels Software International Inc.<br>
System Model Parallels Virtual Platform<br>
System Type x64-based PC<br>
System SKU Undefined<br>
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 3991 Mhz, 4 Core(s), 4 Logical Processor(s)<br>
BIOS Version/Date Parallels Software International Inc. 12.0.2 (41353), 9/14/2016<br>
SMBIOS Version 2.7<br>
Embedded Controller Version 12.00<br>
BIOS Mode Legacy<br>
BaseBoard Manufacturer Parallels Software International Inc.<br>
BaseBoard Model Not Available<br>
BaseBoard Name Base Board<br>
Platform Role Desktop<br>
Secure Boot State Unsupported<br>
PCR7 Configuration Binding Not Possible<br>
Windows Directory C:\WINDOWS<br>
System Directory C:\WINDOWS\system32<br>
Boot Device \Device\HarddiskVolume1<br>
Locale United States<br>
Hardware Abstraction Layer Version = "10.0.14393.0"<br>
User Name WINDOWS10-PARAL\Tom Win 10<br>
Time Zone Eastern Daylight Time<br>
Installed Physical Memory (RAM) 6.13 GB<br>
Total Physical Memory 6.10 GB<br>
Available Physical Memory 3.71 GB<br>
Total Virtual Memory 7.10 GB<br>
Available Virtual Memory 4.19 GB<br>
Page File Space 1.00 GB<br>
Page File C:\pagefile.sys<br>
A hypervisor has been detected. Features required for Hyper-V will not be displayed.</p></div>Thomas Mobleytag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-07T15:34:16Z2016-12-07T15:34:16ZGeekbench Crashes Immediately on Splash Screen<div><p>Sorry for the delay in response.<br>
We have released an update to Geekbench 4 since your post. You can
download the update from the Geekbench download page: <a href="http://www.geekbench.com/download/">http://www.geekbench.com/download/</a>
Could you download the update and please let us know if you still
encounter this issue?</p></div>Sangeeta Thomastag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-07T18:39:19Z2016-12-07T18:39:19ZGeekbench Crashes Immediately on Splash Screen<div><p>4.0.3 is still causing it in my desktop. Laptop works fine.</p>
<p>Desktop board is the EVGA X99 Classified. Dunno if that will
help in<br>
troubleshooting. The system is fairly clean as far as software
goes.</p>
<p>If you need more hardware specs, let me know.</p>
<p>Thanks!<br>
Phil</p></div>Phil Wardtag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-07T18:46:08Z2018-02-09T14:17:50ZGeekbench Crashes Immediately on Splash Screen<div><p>4.0.3 fixed the problem on my desktop.</p></div>Thomas Mobleytag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-07T18:58:36Z2016-12-07T18:58:36ZGeekbench Crashes Immediately on Splash Screen<div><p>Phil, could I get some more specs of the desktop you're trying
to run Geekbench on?</p>
<p>Thomas, glad to hear it. Thanks for letting us know.</p></div>Sangeeta Thomastag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-25T19:06:51Z2016-12-25T19:06:53ZGeekbench Crashes Immediately on Splash Screen<div><p>Proc dump from Process Monitor (sysinternals)</p>
<p>Lots of Buffer Overflows</p>
<p>Also a full rundown of system specs</p></div>Process Dumptag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-25T21:57:02Z2016-12-25T21:57:05ZGeekbench Crashes Immediately on Splash Screen<div><p>I can't get the stupid files to attach to the original
thread...</p>
<p>Let's try in email</p>
<p>Phil</p></div>Phil Wardtag:support.primatelabs.com,2011-01-31:Comment/406628292016-12-29T00:07:44Z2016-12-29T00:07:46ZGeekbench Crashes Immediately on Splash Screen<div><p>Just thought I'd add to to the issue with the splash screen
crash. Latest version.</p>
<p>Faulting Application Path: C:\Program Files (x86)\Geekbench
4\Geekbench 4.exe</p>
<p>Problem signature<br>
Problem Event Name: APPCRASH<br>
Application Name: Geekbench 4.exe<br>
Application Version: 0.0.0.0<br>
Application Timestamp: 582a2952<br>
Fault Module Name: StackHash_2344<br>
Fault Module Version: 10.0.14393.479<br>
Fault Module Timestamp: 58256ca0<br>
Exception Code: c0000374<br>
Exception Offset: PCH_03_FROM_ntdll+0x0006EB8C<br>
OS Version: 10.0.14393.2.0.0.256.48<br>
Locale ID: 1033<br>
Additional Information 1: 2344<br>
Additional Information 2: 234487b232055333d7bcfd0ab33d2c85<br>
Additional Information 3: 7d3e<br>
Additional Information 4: 7d3eb8999f9ff449da77a602d55fff51</p>
<p>Extra information about the problem<br>
Bucket ID: c186e9c6531875681959dc8eb9ddf044 (108654753539)</p></div>Ed Wood