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Geekbench crashes on start up on Windows 10

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Chris Sack

04 Oct, 2014 04:01 AM

Geekbench 2 and 3 both crash at the splash screen on Windows 10 Enterprise Technical Preview x64. I am running it in Hyper-V on a Dell Venue 11 Pro 7139. I haven't tried Windows 10 x86, but I will.

1. Support Staff 1 Posted by John on 04 Oct, 2014 09:31 PM

   

   Hi Chris,

   Thank you for your message. We'll look into this crash and let you know what we find.

   Best,
   John

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2. 2 Posted by Chris Sack on 05 Oct, 2014 05:01 AM

   

   Thanks! I have been doing some further testing, and I have found that Geekbench Tryout runs without problem on both Windows 10 x86 builds, but crashes on both x64 builds in Hyper-V on Windows 8.1 Update 1 Enterprise x64. Let me know if you need further information. I have attached related event log files. Let me know if you need me to do additional testing, or need additional information.

   • Geekbench_Application_Error.evtx 68 KB
   • Geekbench_Windows_Error_Reporting.evtx 68 KB
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3. 3 Posted by Kurt Kennett on 07 Oct, 2014 11:05 PM

   

   +1 - I am getting the same result. Would be nice to run this on Windows 10.

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4. 4 Posted by random random on 13 Oct, 2014 06:02 PM

   

   Same error - crash on splash screen. Tried running in compatibility for Win8 but doesn't work.

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5. 5 Posted by theo on 14 Oct, 2014 06:28 PM

   

   Same error - works for x86 builds but not on x64.
   Running Windows 10 Tech Preview in Hyper-V

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6. Support Staff 6 Posted by John on 15 Oct, 2014 03:27 AM

   

   Hi everybody,

   Thank you for your patience while we investigated this issue. We believe we have found the root cause of the crash and hope to have a fix available for download next week. In the meantime please let me know if you have any other issues or questions and I would be happy to help out.

   Thanks,
   John

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7. 7 Posted by theo on 27 Oct, 2014 08:21 PM

   

   John, any updates on when this fix might be available?

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8. Support Staff 8 Posted by John on 28 Oct, 2014 03:59 PM

   

   Hi Theo,

   I'm sorry for the delay in getting back to you. Could you download the following build and let me know if it works on your system?

   http://geekbench.s3.amazonaws.com/beta/Geekbench-3.2.3-WindowsSetup...

   Thanks,
   John

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9. 9 Posted by theo on 28 Oct, 2014 05:08 PM

   

   Works for me!
   Thanks John.

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10. Support Staff 10 Posted by John on 31 Oct, 2014 06:29 PM

    

    Great, I'm glad to hear everything's working on Windows 10. Please let us know if you ever encounter any other issues with Geekbench on Windows 10.

    Thanks,
    John

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11. 11 Posted by Paul Doyle on 18 Nov, 2014 06:46 PM

    

    Hi John -

    Any luck getting Geekbench 2 x64 (64-bit) to work with Windows Technical Review? Mine still crashes after the splash screen ("...has stopped working", etc.)

    (I know you've pretty much retired GB2 - but still...a lot of us licensed users - myself, included - still value it and run it from time to time)

    Thanks!

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12. Support Staff 12 Posted by John on 24 Nov, 2014 05:54 PM

    

    Hi Paul,

    Are you running Windows 10 under a virtual machine?

    Thanks,
    John

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13. 13 Posted by Trev0r98 . on 24 Nov, 2014 11:18 PM

    

    Hey John -

    Nope, not in a VM -

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14. Support Staff 14 Posted by John on 02 Dec, 2014 06:44 AM

    

    Hi Paul,

    Interesting! We believed the crash was limited to virtual machines but it seems that is not the case. Geekbench 2 is no longer under active development so unless the fix is trivial I don't expect we will be able to provide a build that works on Windows 10. I apologize for any issues this might cause with your benchmarking workflow.

    Best,
    John

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15. 15 Posted by Dave on 06 Dec, 2014 07:16 PM

    

    I can't get it to run either in 10x64, same problem. The link you provided earlier doesn't work anymore, do you have another link that works?

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16. Christopher closed this discussion on 17 Nov, 2015 05:57 PM.