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Geekbench 2.2.3 hangs on "Gathering system information"

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Barbara Jensen

10 Dec, 2011 01:23 PM

When I attempt to run Geekbench 2.2.3 on one Windows 32-bit XP SP3 workstation that I have, it never gets past "gathering system information". I have a laptop with XP SP3 that it works just fine on.

Here are the specs that geekbench reports in the window when it starts:

Microsoft Windows XP Professional (32-bit)
Intel Xeon CPU 5160 @ 3.0.0 GHz @ 3.0.0 GHz
IBM 9228MC1
8.0 GB DDR2 FB SDRAM 334 MHz

I had stopped all 'visible' applications before starting geekbench.

1. 1 Posted by Gregor on 11 Dec, 2011 01:19 PM

   

   The same. "gathering system information" forever. The command prompt version workx OK. My configuration:

   Microsoft Windows XP Professional (32-bit)
   Intel Pentium 4 531 @ 3.00 GHz
   Generic
   4.00 GB DDR SDRAM 200 MHz

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2. 2 Posted by Me on 12 Dec, 2011 11:12 AM

   

   Having the same issue, machine is idle, 1% CPU usage. Geekbench 2.2.3, Win XP SP 3.

   Microsoft Windows XP Professional (32-bit)
   Intel Core 2 Duo E6400 @ 2.14 GHz
   2.00 GB DDR2 SDRAM 401MHz

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3. Support Staff 3 Posted by John on 12 Dec, 2011 08:46 PM

   

   If you run Geekbench from the command prompt does it still hang? You can find instructions on how to install and run Geekbench from the command prompt here:

   http://support.primatelabs.ca/kb/geekbench/geekbench-command-line-tool

   Thanks,
   John

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4. 4 Posted by Barbara on 18 Dec, 2011 03:00 PM

   

   I ran the tool from the command line with "geekbench.exe --benchmark" and the benchmark process DOES complete successfully.

   Thanks!

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5. 5 Posted by Gregor on 19 Dec, 2011 03:12 PM

   

   As posted previously: The command prompt version of 2.2.3 worx fine. The windoze version hangs at "gathering system information" at some machines.

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6. 6 Posted by Alessandro on 24 Dec, 2011 12:02 PM

   

   Same for me. I have just purchased Geekbench 2.2.3 and run the benchmarks with no other applications running. After 15 minutes the system was still hanging. Progress bar still empty. Tried to run from the command prompt (after installation) with "geekbench --help" but to no avail. Please get back to me with some support. Thanks.

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7. 7 Posted by Alessandro on 24 Dec, 2011 12:17 PM

   

   Sorry I forgot to include my system info:

   Windows XP professional SP2 (32-bit)
   Inte Core 2 Duo T7500 @ 2.19 GHz
   Dell Inc Latitude D530
   2.00 GB DDR2 SDRAM 333MHz

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8. 8 Posted by Alessandro on 28 Dec, 2011 07:31 PM

   

   Anybody there?

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9. Support Staff 9 Posted by John on 28 Dec, 2011 08:42 PM

   

   I'm sorry you're having problems running Geekbench. I'm still investigating this issue but I cannot reproduce the problem. I need some diagnostic information from your system to continue. Could you download and install the following Geekbench build?

   http://www.primatelabs.ca/download/customer/Geekbench-d341c2-Window...

   Open a Command Prompt, run the following command, and send me the output it produces (note that you'll have to install the Geekbench command-line tool; see above for details on how to do that):

   geekbench --windows-sysinfo --verbose
   

   Thanks,
   John

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10. 10 Posted by lemonadesoda on 03 Jan, 2012 11:30 PM

    

    Same issue with no progress on v2.2.3. Command prompt works fine. But not windows version. Results: http://browse.geekbench.ca/geekbench2/view/538455

    A common error in the verbose output was WARNING:windowsprocessor.cpp(160) GetProcessorInformationEx() not found

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11. 11 Posted by Barry on 04 Jan, 2012 08:22 AM

    

    I'm having the same issue on the two laptops I've tried version 2.2.3 on. Both are the same model laptop. I tried to pipe the results to a file, but it started writing to the command window after a little while. I couldn't copy all of what was written to the screen but I captured what I could. The zip file includes both pieces.

    I also uploaded the results. Here is the link I was given.
    http://browse.geekbench.ca/geekbench2/view/538608

    Thanks.

    • Log.zip 3.91 KB
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12. 12 Posted by Alessandro on 10 Jan, 2012 09:56 AM

    

    Any news from Primate Labs about fixing buggy 2.2.3 windows version? I woud appreciate, thanks.

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13. Support Staff 13 Posted by John on 11 Jan, 2012 01:35 AM

    

    Unfortunately I'm having trouble fixing this issue as I don't know what the root cause of the issues is yet. If you (or anyone else experiencing this problem) could run some more tests for me I'd appreciate it. All you need to do is download, install, and run the following build (the GUI version, not the command-line version):

    http://www.primatelabs.ca/download/customer/Geekbench-d341c3-Window...

    After you run the GUI you'll find two log files on your desktop (geekbench_frontend.log and geekbench_backend.log). Could you send these two files to me?

    Thanks,
    John

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14. 14 Posted by Barry on 11 Jan, 2012 08:21 AM

    

    Here are the two files. I have to "end task" on the app, so it never finished. I let it run about 3 minutes. It still hung at "gathering system information:.

    • geekbench_log.zip 974 Bytes
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15. Support Staff 15 Posted by John on 11 Jan, 2012 10:02 PM

    

    Hi Barry,

    Thanks for the information. I've uploaded a build that might fix the problem. Could you run it and see if it helps? If it doesn't help, could you please send me the two log files it generates?

    You can download the build from the following URL:

    http://www.primatelabs.ca/download/customer/Geekbench-cda7cc-Window...

    Thanks,
    John

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16. 16 Posted by Barry on 12 Jan, 2012 06:39 AM

    

    The problem still happens with this version. Also, the "cancel" button doesn't work when it is hung.

    • Log.zip 1.39 KB
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17. Support Staff 17 Posted by John on 19 Jan, 2012 11:07 AM

    

    Geekbench 2.2.6 has been released which fixes this problem. You can download this release from the following URL:

    http://s3.amazonaws.com/geekbench/Geekbench-2.2.6-WindowsSetup.exe

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18. 18 Posted by Alessandro on 19 Jan, 2012 05:18 PM

    

    Thanks John, v. 2.2.6 works fine for me.

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19. 19 Posted by bjb on 19 Jan, 2012 05:49 PM

    

    >

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20. 20 Posted by Lemonade SODA on 19 Jan, 2012 07:17 PM

    

    > From: [email blocked]
    > To: [email blocked]
    > Date: Thu, 19 Jan 2012 12:49:06 -0500
    > Subject: Re: Geekbench 2.2.3 hangs on "Gathering system information" [Problems]
    >
    >

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21. John closed this discussion on 19 Jan, 2012 07:40 PM.