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License key failure

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chris

16 Aug, 2013 07:15 AM

I just downloaded Geekbench 3 and my license key from Geekbench 2 does not work. OS X version 10.8.3

1. 1 Posted by js on 16 Aug, 2013 06:00 PM

   

   I have just downloaded Geekbench 3, too.
   My Geekbench 2 Serial Number does not work, too.
   Is this correct or do I need to buy an update?

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2. 2 Posted by ronald j cox on 16 Aug, 2013 06:06 PM

   

   Downloaded the latest version (3) of Geekbench and opened it and attempted to validate using cut and paste from the version 2 receipt and it doesn't like the numbers. I am running 10.8.4 of OSX

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3. 3 Posted by chris on 17 Aug, 2013 07:01 AM

   

   They want you to buy the update too, even if you already bought a license for Geekbench. That way they make 2x profit. Tough luck, faithful customers; it's a ripoff. I already did the right thing and paid for a license. Now it doesn't work. Not a good way to treat your customers.

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4. Support Staff 4 Posted by John on 18 Aug, 2013 09:40 PM

   

   Hi folks,

   Geekbench 3 is a paid upgrade from Geekbench 2, so your Geekbench 2 license key will not work.

   Since we can’t offer upgrade pricing to our App Store customers, we’ve decided to offer an introductory price to everyone. If you purchase Geekbench 3 before August 31st, you’ll receive $5 off the single-platform license, $10 off the cross-platform license, or $50 off the professional license.

   We've put a lot of work into Geekbench 3 (over a year went into developing and testing the new benchmark tests) and I think it's well worth the price.

   Let me know if you have any other questions and I'd be happy to help out.

   Best,
   John

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5. 5 Posted by Leon on 04 Sep, 2013 03:52 AM

   

   It is less than 5 months ago that I purchased my Geekbench 2 license. You may have put a year of work in this update but I do not feel I have gotten the value from my purchase, so I really do not think this is well worth the price.

   I agree with earlier comments of feeling being ripped off.

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6. Support Staff 6 Posted by John on 04 Sep, 2013 06:50 AM

   

   I understand your frustration. However, this is our first paid upgrade in over six years. We put a lot of work into the new version, and again, I think it's worth the upgrade price.

   If you disagree and decide to stick with Geekbench 2, I understand. You can still download Geekbench 2 from the Geekbench 2 website. Your Geekbench 2 license still works. The Geekbench Browser still works with Geekbench 2. We'll still provide updates that fix critical bugs in Geekbench 2.

   We're not trying to rip people off. We're trying to build a sustainable business, and part of that means asking our customers to pay for major upgrades. If you decide the upgrade isn't worth it, then stick with the old version and we'll still support you.

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7. 7 Posted by rob s on 09 Sep, 2013 04:00 PM

   

   I bought v.2 back in 2010, so I'm just fine with paying for an up-grade, seems perfectly reasonable, BUT, you invalidated my old license for Ver2? Now, THAT I find unacceptable. Is this the case, or is there something on my end that is glitching? Tried on two machines, cut&paste, says invalid..

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8. Support Staff 8 Posted by John on 10 Sep, 2013 04:57 AM

   

   Hi Rob,

   Your Geekbench 2 license should still work with Geekbench 2 (we haven't done anything to invalidate existing licenses). Could you email support at primatelabs dot com with your license information and we'll get things working again?

   Thanks,
   John

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9. 9 Posted by ronald j cox on 11 Sep, 2013 03:52 PM

   

   I have downloaded the latest version of 2 and it is now working correctly

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10. John closed this discussion on 19 Nov, 2013 01:28 PM.